Available to hire
Customer-focused professional with 13+ years of progressive leadership experience across FMCG, manufacturing, retail, and industrial sectors. Skilled in customer success, client relationship management, sales planning, business development, distributor management, and cross-functional team leadership.
Currently pursuing a Master of Digital Business (Level 9) at Eastern Institute of Technology (EIT), Auckland. Passionate about delivering outstanding customer experiences, improving business processes, and building long-term client relationships through strong stakeholder management and data-driven decision-making.
Experience Level
Language
English
Advanced
Work Experience
Assistant General Manager (Sales Planning) / Operations Manager at Matador Plastic & Rubber Industries Ltd.
March 1, 2025 - August 31, 2025Led sales planning across multiple product categories, supporting regional teams, distributor performance, and management decision-making. Partnered with regional teams to improve execution and customer coverage. Prepared forecasting, reporting, and management insights to support continuous operational improvement.
Manager / Senior Deputy Manager / Deputy Manager – Sales & Marketing at National Polymer Group
November 1, 2016 - March 1, 2025Managed multi-region sales and distributor operations. Built long-term relationships with dealers and key customers. Developed annual and monthly sales plans and led high-performing teams while monitoring market performance.
Assistant Manager – Sales at Elite Paint & Chemical Industries Ltd.
February 1, 2015 - October 31, 2016Supported corporate sales and business development. Conducted market research and handled customer negotiations to drive commercial growth.
Area Manager – Retail Operations at Apex Footwear Limited
July 1, 2014 - January 31, 2015Managed retail store operations and customer experience. Supervised store teams and ensured operational standards were met to deliver consistent service quality.
Zonal Manager – Sales at PRAN - RFL Group
April 1, 2013 - May 31, 2014Managed regional dealer networks and sales targets. Strengthened distributor relationships and improved market coverage across the zone.
Officer – Customer Support at Walton Hi-Tech Industries Ltd.
January 1, 2012 - December 31, 2012Provided customer support and coordinated issue resolution. Maintained service quality and produced operational reporting.
Education
Master of Digital Business (Level 9) at Eastern Institute of Technology (EIT), Auckland
July 1, 2026 - July 21, 2026Master of Business Administration (Marketing) at University of South Asia, Bangladesh
January 1, 2016 - January 1, 2016Bachelor of Business Administration (Marketing) at Darul Ihsan University, Bangladesh
January 1, 2011 - January 1, 2011Qualifications
Google – Foundations of Digital Marketing & e-commerce
January 1, 2025 - July 21, 2026Meta – Introduction to Social Media Marketing
January 1, 2026 - July 21, 2026Google – Attract and Engage Customers with Digital Marketing
January 1, 2026 - July 21, 2026Industry Experience
Consumer Goods, Manufacturing, Retail, Education, Wholesale & Distribution, Professional Services
Experience Level
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