Available to hire
Motivated and detail-oriented professional with experience maintaining and improving websites, creating marketing content, and optimizing SEO while ensuring legal and data security compliance. Strong technical background in troubleshooting, CMS/e-commerce operations, and customer-facing support, with additional expertise from investigation, reporting, and executive administration.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Beginner
Language
Work Experience
Sales Technician / Technical Solutions Brand Expert (Geek Squad) at Geek Squad, Milford, Massachusetts (Best Buy)
July 31, 2017 - PresentServed as a Technical Solutions Brand Expert, handling technical support, legal compliance, and administrative tasks. Assessed, tested, and repaired products; diagnosed issues and recommended solutions in coordination with other technicians. Acted as a brand advocate demonstrating product/service expertise and guiding customers. Collected and recorded technical data, maintained accurate databases, supported team communications, and assisted daily operations and project coordination.
Webmaster at Freelancer
January 1, 2017 - PresentMaintain and manage websites to ensure smooth, efficient operation. Develop content for surveys, email promotions, sales funnels, blogs, and social media; implement online payment portals and cryptocurrency options. Optimize SEO using dynamic menus, sitemaps, and product feeds. Debug and resolve technical issues, and modify photos/attributes for front-end presentation. Use CMS for SEO and retail operations. Handle business development, marketing contract negotiation/execution, and third-party content/link management. Maintain software licenses and comply with data security and privacy laws.
Technical Task Force Leader at Peak Systems, Inc.
April 1, 2013 - November 1, 2014Managed asset data reporting, collection, and interpretation for financial institutions, focusing on telecom and programmatic operations. Oversaw asset management reporting, upgrades, data migrations, inventory, purchasing, end-user agreements, training, and support. Maintained and updated employee asset databases, purchased/logged software licenses, designed data collection methods/blueprints, resolved conflicts, and coordinated third-party vendor services. Collaborated on PC deployment/configuration including installs/upgrades, data migration support, and user orientation. Diagnosed/resolved hardware/software issues, tracked trouble tickets, upgraded components, identified process issues, and presented recommendations.
Technical Field Engineer at Field Nation
May 1, 2011 - May 1, 2013Deployed and maintained end-user computing systems for financial institutions. Installed and configured workstations, ensured seamless data migration during upgrades, resolved computer-related issues, oriented users to new equipment/software, and diagnosed/resolved hardware/software problems. Upgraded hardware for performance improvements, tracked trouble tickets, maintained an asset database, and implemented optimization steps to ensure optimal workstation performance.
Private Investigator at Confidential
December 31, 2006 - December 31, 2025Conducted investigations for financial, legal, and personal issues, providing accurate information to support informed decisions. Built case plans and executed investigation tactics, including evidence collection, record organization, and research in online records/databases. Conducted interviews and interrogations to gather information and establish rapport. Performed stationary and mobile surveillance using covert techniques to obtain court-standard video evidence. Ensured compliance with federal, state, and local laws and coordinated with law enforcement. Produced detailed written reports and uploaded timestamped video evidence for agencies.
Executive Assistant at American International Chemical LLC
January 1, 2005 - January 1, 2006Supported executives (including CEOs) with administrative operations, communication coordination, and smooth day-to-day business flow. Managed workflow and prioritization; prepared meeting agendas and materials; attended meetings, took notes, and completed follow-ups. Created/maintained spreadsheets and produced reports for decision-making. Routed agreements/contracts/invoices, maintained accurate records for compliance, and scheduled appointments/travel and executive calendars. Coordinated vendor facility inspections.
Technical Operations Analyst at General Dynamics
December 1, 2003 - June 1, 2004Analyzed technical/operational data and recommended process improvements. Researched and analyzed revenue management topics using forecasting techniques to optimize revenue; evaluated inventory levels and recommended adjustments. Collected and analyzed telecom network data to identify performance-impacting operational issues and propose efficiency improvements. Monitored project costs/status, reported risks and deviations from plans, and provided recommendations for corrective actions.
Desktop Support Analyst at New Boston Select Staffing
July 29, 1999 - August 29, 2000Provided base-level IT support to company personnel ensuring smooth IT operations. Diagnosed and resolved end-user hardware/software issues; coordinated with service providers for repairs. Managed user accounts (creation, password resets, access permissions). Handled service requests and supported connectivity/equipment/software questions. Maintained accurate records/logs of support requests and tracked incidents from initiation to resolution.
Education
Computer Science at Fisher College, Boston, Massachusetts
January 1, 1999 - January 1, 1999Global School of Investigation Private Investigation Tactics, Anti-Piracy, CJ-Professional Communications at Global School of Investigation
January 1, 2014 - January 1, 2014Dell Technologies PC Doctor of Science Award, Computer and Information Sciences at Dell Technologies
January 1, 2013 - January 1, 2013PC Doctor (Dell Certified Expert #13816) at Dell Technologies
January 1, 2012 - January 1, 2012Help Desk Technician at Lexmark
January 1, 2012 - January 1, 2012Real Estate at Baystate Real Estate Academy
July 1, 2001 - July 1, 2001TV Commercial & Acting at John Robert Powers Performing Academy
March 1, 2001 - August 1, 2001Photography Makeup Artistry at Glamour Shots
May 1, 1996 - May 1, 1996Cosmetology at Assabet Valley Regional Vocational School
January 1, 1994 - January 1, 1996Interior Design at Blackstone Valley Vocational Regional School
January 1, 1992 - January 1, 1994Culinary Arts at Blackstone Valley Vocational Regional School
January 1, 1990 - January 1, 1994Computer Science at Fisher College
January 1, 1999 - May 1, 1999Global School of Investigation Private Investigation Tactics, Anti-Piracy, CJ-Professional Communications at Global School of Investigation
January 1, 2014 - May 1, 2014Dell Certified Expert (PC Doctor #13816) at Dell Technologies
January 1, 2013 - June 1, 2013Help Desk Technician at Lexmark
January 1, 2012 - May 1, 2012Real Estate at Baystate Real Estate Academy
January 1, 2001 - July 1, 2001TV Commercial & Acting at John Robert Powers Performing Academy
March 1, 2001 - August 1, 2001Cosmetology at Glamour Shots
January 1, 1996 - May 1, 1996Cosmetology at Assabet Valley Regional Vocational School
January 1, 1994 - January 1, 1996Interior Design at Blackstone Valley Vocational Regional School
January 1, 1992 - January 1, 1994Culinary Arts at Blackstone Valley Vocational Regional School
January 1, 1990 - January 1, 1994Qualifications
PC Doctor (Dell Certified Expert #13816)
January 1, 2012 - July 22, 2026Global School of Investigation Private Investigation Tactics, Anti-Piracy, CJ-Professional Communications
January 1, 2014 - July 22, 2026Dell Technologies PC Doctor of Science Award
January 1, 2013 - July 22, 2026Lexmark Help Desk Technician
January 1, 2012 - July 22, 2026Private Investigation (license/training via Private Investigators Union affiliations referenced)
January 1, 2014 - July 22, 2026Dell Certified Expert (PC Doctor Award / PC Doctor #13816)
January 1, 2013 - July 22, 2026Help Desk Technician
January 1, 2012 - July 22, 2026Global School of Investigation Private Investigation Tactics, Anti-Piracy, CJ-Professional Communications (training)
January 1, 2014 - July 22, 2026Industry Experience
Software & Internet, Telecommunications, Financial Services, Retail, Real Estate & Construction, Professional Services, Government, Media & Entertainment, Computers & Electronics
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