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Detail-oriented business operations professional with a strong track record in KPI reporting, data-driven decision-making, and cross-functional process improvement across international B2B environments. Experienced in building dashboards, managing pipeline/resourcing data, and translating complex metrics into clear insights for stakeholders. Collaborative by nature, energised by breaking down silos and reducing inefficiencies. Works to align teams on targets and performance data, improve data quality and governance, and enable stakeholders to focus on high-value activities. Fluent in French, English, and Arabic.…Detail-oriented business operations professional with a strong track record in KPI reporting, data-driven decision-making, and cross-functional process improvement across international B2B environments. Experienced in building dashboards, managing pipeline/resourcing data, and translating complex metrics into clear insights for stakeholders. Collaborative by nature, energised by breaking down silos and reducing inefficiencies. Works to align teams on targets and performance data, improve data quality and governance, and enable stakeholders to focus on high-value activities. Fluent in French, English, and Arabic.

Kenza Mikou

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Detail-oriented business operations professional with a strong track record in KPI reporting, data-driven decision-making, and cross-functional process improvement across international B2B environments. Experienced in building dashboards, managing pipeline/resourcing data, and translating complex metrics into clear insights for stakeholders. Collaborative by nature, energised by breaking down silos and reducing inefficiencies. Works to align teams on targets and performance data, improve data quality and governance, and enable stakeholders to focus on high-value activities. Fluent in French, English, and Arabic.…Detail-oriented business operations professional with a strong track record in KPI reporting, data-driven decision-making, and cross-functional process improvement across international B2B environments. Experienced in building dashboards, managing pipeline/resourcing data, and translating complex metrics into clear insights for stakeholders. Collaborative by nature, energised by breaking down silos and reducing inefficiencies. Works to align teams on targets and performance data, improve data quality and governance, and enable stakeholders to focus on high-value activities. Fluent in French, English, and Arabic.

Available to hire

Detail-oriented business operations professional with a strong track record in KPI reporting, data-driven decision-making, and cross-functional process improvement across international B2B environments. Experienced in building dashboards, managing pipeline/resourcing data, and translating complex metrics into clear insights for stakeholders.

Collaborative by nature, energised by breaking down silos and reducing inefficiencies. Works to align teams on targets and performance data, improve data quality and governance, and enable stakeholders to focus on high-value activities. Fluent in French, English, and Arabic.

Skills

Data Visualization

CRM

Leadership

Experience Level

Data Visualization

Expert

CRM

Expert

Leadership

Intermediate

Language

French

Fluent

English

Fluent

Arabic

Advanced

Work Experience

Sales Operations Coordinator – Strategic Accounts at Deliverect

November 1, 2025 - May 31, 2026

Managed and maintained pipeline dashboards and MRR/ARR trackers to ensure data accuracy and hygiene across the strategic accounts portfolio. Produced KPI reports and revenue forecasts for leadership, translating raw sales data into actionable insights. Supported OKR adoption by co-designing tracking frameworks aligned to targets and performance data. Facilitated cross-functional workshops and resourcing meetings to resolve allocation conflicts and ensure continuity across concurrent projects.

Project Coordinator at DXC Technology

April 1, 2025 - September 30, 2025

Produced and maintained structured documentation including dashboards, status reports, and risk registers to support operational monitoring and data governance across a global pricing tool deployment. Identified manual process dependencies and recommended automation opportunities with technical teams to reduce inefficiencies and improve data quality. Coordinated stakeholder alignment across business units to ensure consistent data visibility. Facilitated cross-team workshops to resolve process bottlenecks and align reporting standards.

Sales Assistant & Project Coordinator at Dell Technologies

January 1, 2022 - October 31, 2024

Designed and maintained KPI reporting frameworks used as early-warning systems for commercial risk, enabling data-driven decisions across pricing, product availability, and logistics. Led CRM migration for a 20-person team, managing data integrity, building an adoption playbook, and delivering training to ensure zero disruption. Created scalable reporting structures providing leadership real-time visibility into performance data to inform resource allocation and business continuity planning. Coordinated across pricing, customs, and product to consolidate data flows and reduce duplicate reporting.

Sourcing Process Owner / Project Coordinator at Inetum

January 1, 2019 - December 31, 2021

Oversaw end-to-end sourcing and resource management for IT consultant placements across banking and public sector clients, maintaining data accuracy across allocation and availability records. Supported project managers with risk monitoring, budget tracking, and milestone reporting across a concurrent project portfolio. Coordinated across departments to consolidate reporting, reduce duplication, and improve data visibility for resource planning and decision-making.