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Reliable, organised and highly motivated administrator and creative professional with over 14 years’ experience in administration, customer service and sales support, alongside more than 20 years’ experience as a commercial giftware and graphic designer. Recognised for excellent organisational skills, strong attention to detail and the ability to build positive relationships with customers and colleagues. Experienced in administration, credit control, invoicing, customer service and office support, with a proven ability to manage multiple priorities while maintaining accuracy and professionalism. A creative problem solver with excellent communication skills and a strong work ethic.…Reliable, organised and highly motivated administrator and creative professional with over 14 years’ experience in administration, customer service and sales support, alongside more than 20 years’ experience as a commercial giftware and graphic designer. Recognised for excellent organisational skills, strong attention to detail and the ability to build positive relationships with customers and colleagues. Experienced in administration, credit control, invoicing, customer service and office support, with a proven ability to manage multiple priorities while maintaining accuracy and professionalism. A creative problem solver with excellent communication skills and a strong work ethic.

Sharon Elizabeth Ward

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Reliable, organised and highly motivated administrator and creative professional with over 14 years’ experience in administration, customer service and sales support, alongside more than 20 years’ experience as a commercial giftware and graphic designer. Recognised for excellent organisational skills, strong attention to detail and the ability to build positive relationships with customers and colleagues. Experienced in administration, credit control, invoicing, customer service and office support, with a proven ability to manage multiple priorities while maintaining accuracy and professionalism. A creative problem solver with excellent communication skills and a strong work ethic.…Reliable, organised and highly motivated administrator and creative professional with over 14 years’ experience in administration, customer service and sales support, alongside more than 20 years’ experience as a commercial giftware and graphic designer. Recognised for excellent organisational skills, strong attention to detail and the ability to build positive relationships with customers and colleagues. Experienced in administration, credit control, invoicing, customer service and office support, with a proven ability to manage multiple priorities while maintaining accuracy and professionalism. A creative problem solver with excellent communication skills and a strong work ethic.

Available to hire

Reliable, organised and highly motivated administrator and creative professional with over 14 years’ experience in administration, customer service and sales support, alongside more than 20 years’ experience as a commercial giftware and graphic designer. Recognised for excellent organisational skills, strong attention to detail and the ability to build positive relationships with customers and colleagues.

Experienced in administration, credit control, invoicing, customer service and office support, with a proven ability to manage multiple priorities while maintaining accuracy and professionalism. A creative problem solver with excellent communication skills and a strong work ethic.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Administration Assistant / Credit Controller at Ryans Removals

July 1, 2024 - Present

Preparing and issuing invoices, supporting credit control by chasing outstanding payments, and processing customer payments. Conducting bank reconciliation and handling cash and payments accurately. Selling storage services and managing incoming customer enquiries by telephone and email. Providing general office administration and retail-adjacent customer support while maintaining professionalism and confidentiality.

Retail Volunteer at Midlands Air Ambulance Charity

August 1, 2022 - July 31, 2024

Assisting customers in the shop and supporting sales through processing sales and donations. Performing stock replenishment and merchandising tasks to keep displays well presented. Supporting the day-to-day running of the charity shop by maintaining a helpful customer-facing approach and contributing to smooth day operations.

Sales Administrator at Forward Glass Ltd

July 1, 2020 - May 31, 2021

Providing administrative support to the sales team, including processing customer orders and liaising with customers and suppliers. Handling enquiries by telephone and email and maintaining accurate records. Supporting order and sales administration while ensuring information is correctly captured and communicated.

Administration Assistant at Holdens Supaseal

January 1, 2014 - April 30, 2020

Delivering general office administration and customer service support. Processing documentation, responding to telephone enquiries, and supporting office operations. Assisting in maintaining accurate records and helping ensure day-to-day administrative processes run smoothly.

Sales Assistant at Osbornes Stationers Ltd

February 1, 2013 - December 31, 2013

Providing customer service including cash handling, stock replenishment, and sales support. Maintaining stock levels and supporting product availability, while offering advice to customers and ensuring an organised retail environment.

Sales Assistant at Everyman Stationery & Artist Supplies

March 1, 2009 - February 28, 2013

Delivering customer service with product advice, cash handling, and stock management. Maintaining attractive product displays and supporting sales with an emphasis on helpful guidance for customers and consistent retail standards.

Receptionist (Short-Term Contract) at Eyesavers Opticians

January 1, 2008 - Present

Providing reception duties including appointment booking and responding to customer enquiries. Delivering administrative support and helping ensure the front-desk function operated smoothly during the contract period.

Senior Giftware & Graphic Designer at The Watson Group

October 1, 1983 - May 31, 2006

Designed and developed commercial giftware collections sold internationally. Produced original concepts from initial sketches through to finished artwork and production, including designing collectible giftware and souvenir ranges. Conducted product research and trend analysis, created artwork using CorelDRAW and Adobe Creative Suite, and prepared artwork for manufacture. Worked closely with production teams to meet commercial deadlines and maintained high standards of design accuracy.

Education

Professional Receptionist (NHS Skills Workshop) at NHS Skills Workshop

January 1, 2008 - July 22, 2026

Interactive Media (NCFE Levels 1 & 2) at NCFE

January 1, 2006 - January 1, 2007

CLAIT OCR Level 1 (Electronic Graphics) at CLAIT / OCR

January 1, 2001 - July 22, 2026

Desktop Publishing (NOCN Level 1) at NOCN

January 1, 2000 - July 22, 2026

Qualifications

GCSE/O Level & CSE (English Language - O Level, Mathematics - O Level, Art - O Level, Art & Craft - CSE, Biology - CSE, French - CSE, Chemistry - CSE)

January 11, 2030 - July 22, 2026

Professional Receptionist (NHS Skills Workshop)

January 1, 2008 - July 22, 2026

Interactive Media (NCFE Levels 1 & 2)

January 1, 2006 - January 1, 2007

CLAITOCR Level 1 (Electronic Graphics)

January 1, 2001 - July 22, 2026

NOCN Level 1 (Desktop Publishing)

January 1, 2000 - July 22, 2026