Shelly Brook

Acted as primary coordinator for care, education, and professional support services. Scheduled and attended regular multi-stakeholder meetings with schools and healthcare professionals, maintaining detailed records, reports, and action points after each meeting. Managed appointments, timelines, and changing priorities while liaising with multiple external stakeholders to support agreed outcomes. Demonstrated high organisation, accountability, and resilience by coordinating communication and ensuring follow-through on commitments.

Supported day-to-day operations within a regulated leisure environment. Coordinated tasks to ensure poolside safety, cleanliness, and customer satisfaction, and assisted customers with equipment use in line with health and safety requirements. Conducted routine checks and documented observations. Managed telephone enquiries, bookings, and general administration, working collaboratively within a team to meet service delivery targets.