Dhruv Kakadiya
IT Support Technician in Auckland with hands-on experience troubleshooting Windows PCs, diagnosing hardware/software issues, and repairing mobile devices.
About
IT Support Technician in Auckland with hands-on experience troubleshooting Windows PCs, diagnosing hardware/software issues, and repairing mobile devices. Experienced with Microsoft 365 user administration and resolving access/account support tickets, while explaining technical problems clearly to non-technical users.
Strong customer service background from retail environments and a foundation in C/C++/C#/ .NET, supported by a Master of Information Technology from Whitecliffe College. Holds full working rights in New Zealand on a Post-Study Work Visa and has a full NZ driver’s licence.
- 3 years' experience
- Joined July 2026
Industry experience
- Computers & Electronics
- Retail
- Software & Internet
More experts in Auckland, New Zealand
Work experience· 5 roles
Repair and troubleshoot mobile phones by diagnosing hardware and software faults and carrying out repairs. Provide technical support for PCs, resolving hardware and software issues for customers with a customer-focused approach.
Delivered consistent customer service in a fast-paced retail environment, including checkout, stock, and customer assistance duties. Worked reliably as part of a team to maintain store standards and support day-to-day operations.
Provided customer service and cashiering support, handling transactions and day-to-day store operations.
Education
Certifications and awards
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