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IT Support Technician in Auckland with hands-on experience troubleshooting Windows PCs, diagnosing hardware/software issues, and repairing mobile devices. Experienced with Microsoft 365 user administration and resolving access/account support tickets, while explaining technical problems clearly to non-technical users. Strong customer service background from retail environments and a foundation in C/C++/C#/ .NET, supported by a Master of Information Technology from Whitecliffe College. Holds full working rights in New Zealand on a Post-Study Work Visa and has a full NZ driver’s licence.…IT Support Technician in Auckland with hands-on experience troubleshooting Windows PCs, diagnosing hardware/software issues, and repairing mobile devices. Experienced with Microsoft 365 user administration and resolving access/account support tickets, while explaining technical problems clearly to non-technical users. Strong customer service background from retail environments and a foundation in C/C++/C#/ .NET, supported by a Master of Information Technology from Whitecliffe College. Holds full working rights in New Zealand on a Post-Study Work Visa and has a full NZ driver’s licence.

Dhruv Kakadiya

Software Engineer, Web Developer, Developer

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IT Support Technician in Auckland with hands-on experience troubleshooting Windows PCs, diagnosing hardware/software issues, and repairing mobile devices. Experienced with Microsoft 365 user administration and resolving access/account support tickets, while explaining technical problems clearly to non-technical users. Strong customer service background from retail environments and a foundation in C/C++/C#/ .NET, supported by a Master of Information Technology from Whitecliffe College. Holds full working rights in New Zealand on a Post-Study Work Visa and has a full NZ driver’s licence.…IT Support Technician in Auckland with hands-on experience troubleshooting Windows PCs, diagnosing hardware/software issues, and repairing mobile devices. Experienced with Microsoft 365 user administration and resolving access/account support tickets, while explaining technical problems clearly to non-technical users. Strong customer service background from retail environments and a foundation in C/C++/C#/ .NET, supported by a Master of Information Technology from Whitecliffe College. Holds full working rights in New Zealand on a Post-Study Work Visa and has a full NZ driver’s licence.

Available to hire

IT Support Technician in Auckland with hands-on experience troubleshooting Windows PCs, diagnosing hardware/software issues, and repairing mobile devices. Experienced with Microsoft 365 user administration and resolving access/account support tickets, while explaining technical problems clearly to non-technical users.

Strong customer service background from retail environments and a foundation in C/C++/C#/ .NET, supported by a Master of Information Technology from Whitecliffe College. Holds full working rights in New Zealand on a Post-Study Work Visa and has a full NZ driver’s licence.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

Work Experience

Repair Technician at Omnitech

June 1, 2026 - Present

Repair and troubleshoot mobile phones by diagnosing hardware and software faults and carrying out repairs. Provide technical support for PCs, resolving hardware and software issues for customers with a customer-focused approach.

Team Member at Woolworths

August 1, 2025 - June 30, 2026

Delivered consistent customer service in a fast-paced retail environment, including checkout, stock, and customer assistance duties. Worked reliably as part of a team to maintain store standards and support day-to-day operations.

Retail Attendant at BP Service Station, Landscape Rd

May 1, 2025 - August 31, 2025

Provided customer service and cashiering support, handling transactions and day-to-day store operations.

Retail Assistant at Point England Superette

March 1, 2025 - May 31, 2025

Assisted customers, handled cashiering, and supported general store operations in a small retail setting.

IT Support Technician at VPN Infotech

August 1, 2023 - December 31, 2024

Diagnosed and resolved Windows OS issues for end users, including system crashes, failed updates, and driver-related problems. Provided hardware and software troubleshooting support through ticket handling and timely resolutions. Managed Microsoft 365 and user account administration, including access issues and account setup/support, and delivered clear explanations of technical issues to non-technical users and colleagues.