Scott Durnin

Led daily food and beverage operations in a busy airport hotel. Managed organisation and prioritisation during service, guest issues, complaints, and handovers, maintaining calm decision-making under pressure. Communicated clearly with guests, colleagues, and managers to control tone and deliver concise information. Trained and supported new staff by breaking guidance into simple steps and adapting explanations for different people. Coordinated across bar, restaurant, meetings, events, and front-of-house areas, building collaborative habits useful for production-style creative environments. Maintained quality through service checks, stock control, cash reconciliation, product knowledge, and accuracy/consistency. Observed customer behaviour and everyday moments to inspire realistic characters and grounded story ideas.

Delivered efficient service in a high-volume airport hotel environment, building active listening, audience awareness, and clear verbal communication. Worked flexibly across bar, restaurant, meetings, and events while handling food-related duties. Followed procedures accurately while managing multiple tasks, supporting reliability and deadline awareness needed for revision discipline in production workflows.

Worked efficiently in a high-volume, procedure-led environment while maintaining speed and accuracy under pressure. Handled drive-through and counter communication, clarifying information quickly and responding concisely and customer-friendly. Managed stock intake and stockroom organisation, reinforcing structured information handling and dependable task completion.