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Detail-oriented and motivated professional with 2+ years of corporate experience in international and fast-paced environments. Known for strong communication skills, adaptability, and a customer-focused mindset, with the ability to handle inquiries professionally and build positive relationships with clients and colleagues. Fluent in Arabic, English, and French, with experience collaborating across multicultural teams and supporting smooth day-to-day operations. Comfortable working under pressure, solving problems efficiently, and maintaining high levels of professionalism and empathy in customer interactions.…Detail-oriented and motivated professional with 2+ years of corporate experience in international and fast-paced environments. Known for strong communication skills, adaptability, and a customer-focused mindset, with the ability to handle inquiries professionally and build positive relationships with clients and colleagues. Fluent in Arabic, English, and French, with experience collaborating across multicultural teams and supporting smooth day-to-day operations. Comfortable working under pressure, solving problems efficiently, and maintaining high levels of professionalism and empathy in customer interactions.

Bouzaab ia Bouzaab ia

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Detail-oriented and motivated professional with 2+ years of corporate experience in international and fast-paced environments. Known for strong communication skills, adaptability, and a customer-focused mindset, with the ability to handle inquiries professionally and build positive relationships with clients and colleagues. Fluent in Arabic, English, and French, with experience collaborating across multicultural teams and supporting smooth day-to-day operations. Comfortable working under pressure, solving problems efficiently, and maintaining high levels of professionalism and empathy in customer interactions.…Detail-oriented and motivated professional with 2+ years of corporate experience in international and fast-paced environments. Known for strong communication skills, adaptability, and a customer-focused mindset, with the ability to handle inquiries professionally and build positive relationships with clients and colleagues. Fluent in Arabic, English, and French, with experience collaborating across multicultural teams and supporting smooth day-to-day operations. Comfortable working under pressure, solving problems efficiently, and maintaining high levels of professionalism and empathy in customer interactions.

Available to hire

Detail-oriented and motivated professional with 2+ years of corporate experience in international and fast-paced environments. Known for strong communication skills, adaptability, and a customer-focused mindset, with the ability to handle inquiries professionally and build positive relationships with clients and colleagues.

Fluent in Arabic, English, and French, with experience collaborating across multicultural teams and supporting smooth day-to-day operations. Comfortable working under pressure, solving problems efficiently, and maintaining high levels of professionalism and empathy in customer interactions.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

Arabic

Fluent

English

Advanced

French

Advanced

Work Experience

Customer Care Specialist at Teleperformance (TP), Poland

February 1, 2025 - May 1, 2026

Resolved customer inquiries and supported tickets within SLA timelines by coordinating with cross-functional teams and providing timely issue resolution. Delivered multilingual customer support in Arabic, English, and French to ensure high-quality communication and a positive customer experience. Improved operational efficiency by managing high volumes of customer requests, prioritizing urgent cases, and maintaining accurate system records. Identified and resolved documentation and account discrepancies by collaborating with internal stakeholders and following escalation procedures. Supported daily customer service operations by updating CRM/internal systems, processing requests, and ensuring data accuracy and compliance.

Data Analyst (Content Reviewer) at Teleperformance (TP), Poland

July 1, 2024 - February 1, 2025

Reviewed, classified, and moderated user-generated content in line with client policies and compliance standards. Applied evolving client guidelines to ensure accurate and consistent decision-making. Investigated and escalated complex content moderation and Trust & Safety cases to the relevant teams. Advocated for user safety and community standards across digital platforms. Contributed to process improvement initiatives that enhanced operational quality and efficiency. Participated in continuous training and cross-functional discussions to strengthen performance and policy knowledge. Managed sensitive and high-impact content while maintaining professionalism and attention to detail.

Vendor Operations Specialist at Pico Prix, Tunisia

March 1, 2023 - February 1, 2024

Consistently exceeded quarterly operational targets through vendor sourcing, negotiation, and supplier relationship management. Managed 35+ active vendor accounts ensuring on-time delivery, inventory accuracy, and compliance with quality standards. Improved vendor onboarding efficiency by implementing structured communication workflows and digital documentation processes. Maintained 98% data accuracy across inventory and vendor management systems while supporting reliable demand forecasting. Partnered with procurement and store operations teams to improve vendor performance tracking and operational efficiency.