Sayed Mahmudul Alam

Collaborated with an iOS/Android mobile squad to deliver an LLM-based chat assistant for telecom field operations, targeting 25% faster troubleshooting resolution. Implemented a modular, scalable offline-first architecture with secure authentication and local persistence. Contributed hands-on across iOS development, built release pipelines, and set up analytics and crash reporting/monitoring tools.

Worked on development and maintenance of Nex, a mobile banking super app. Contributed to a mobile banking application supporting payments, savings, and credit-related features. Enhanced fraud detection for credit card applications by integrating an AppSсan system to collect user-consented device metadata for ML-driven prediction and prevention of fraudulent attempts. Improved credit card spending and engagement via product-level installment plans and flexible repayment options. Developed a banking SDK enabling secure user identification and transactions across partner fintech apps.

Led a team of 5 iOS engineers focused on user identity verification using MFA (PIN, biometrics, etc.). Owned end-to-end integration of WhatsApp and Viber as OTP channels, reducing dependency on SMS/voice calls and delivering monthly cost reductions of USD 50K. Prototyped an in-app localization module using ChatGPT API to remove manual localization effort. Integrated tests to reach ~60% code coverage on a core SDK, improving stability and reducing regressions. Shared knowledge through learning sessions and technical documentation; also contributed to reliability and performance improvements in app flows.