I am a passionate Quality Assurance professional with a strong background in technology. I started my journey at a young age, founding a device repair business, and have since built a career in QA for customer service operations in Europe. I'm dedicated to delivering high-quality results and eager to learn new technologies that can help me grow further in my career. My multicultural background enables me to collaborate effectively in diverse teams I have years of musical knowledge with an available portfolio showing songs made entirely from scratch.…

Mervan Hasan Calik

I am a passionate Quality Assurance professional with a strong background in technology. I started my journey at a young age, founding a device repair business, and have since built a career in QA for customer service operations in Europe. I'm dedicated to delivering high-quality results and eager to learn new technologies that can help me grow further in my career. My multicultural background enables me to collaborate effectively in diverse teams I have years of musical knowledge with an available portfolio showing songs made entirely from scratch.…

Available to hire

I am a passionate Quality Assurance professional with a strong background in technology. I started my journey at a young age, founding a device repair business, and have since built a career in QA for customer service operations in Europe. I’m dedicated to delivering high-quality results and eager to learn new technologies that can help me grow further in my career. My multicultural background enables me to collaborate effectively in diverse teams I have years of musical knowledge with an available portfolio showing songs made entirely from scratch.

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Language

German
Fluent
English
Fluent
Turkish
Advanced

Work Experience

Mobility Consultant at Conduent
January 1, 2023 - January 1, 2024
Resolved complex case types including warranty claims and escalations while supporting agents through coaching and performance reviews.
Conduent at European EV Brand Project
January 1, 2022 - January 1, 2026
Managed quality assurance processes for customer service operations across Germany, Austria, and Switzerland, focusing on compliance and accuracy of operations.
Short-Term Engagements at Forstinger, Greenpeace, Billa, DPD
January 1, 2020 - January 1, 2022
Conducted various logistics operations and direct canvassing to enhance customer-facing experiences.
Sales Specialist at McSHARK HAAI GmbH
January 1, 2019 - January 1, 2020
Provided consulting on Apple's full ecosystem and performed repairs and technical troubleshooting.
Owner / Manager at Handy X
January 1, 2018 - January 1, 2019
Founded and managed a device repair shop focusing on screen and battery replacements, as well as diagnostics and recovery.

Education

Commercial Business School at Handelsschule HAS, Graz
January 1, 2016 - January 1, 2017
Diploma at Polytechnical Graz Kalsdorf
January 1, 2015 - January 1, 2015
Secondary Modern School at NMS Hausmannstätten
January 1, 2011 - January 1, 2015

Qualifications

Apple Expert Certification
July 1, 2020 - July 25, 2026

Industry Experience

Professional Services, Consumer Goods, Gaming, Telecommunications, Computers & Electronics, Travel & Hospitality