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I am a postgraduate student in Immersive Media Communication with hands-on experience in media operations, customer growth, and client engagement. I take initiative with outreach, drive user engagement and retention, and manage content and social media activities across platforms. I work independently and take ownership, coordinating with diverse stakeholders such as users, staff, and partners. I have led an award-winning student documentary project and enjoy improving service experiences through clear communication, organisation, and continuous learning.…I am a postgraduate student in Immersive Media Communication with hands-on experience in media operations, customer growth, and client engagement. I take initiative with outreach, drive user engagement and retention, and manage content and social media activities across platforms. I work independently and take ownership, coordinating with diverse stakeholders such as users, staff, and partners. I have led an award-winning student documentary project and enjoy improving service experiences through clear communication, organisation, and continuous learning.

LIU SHIXUAN

Media Coordinator, Social Media Manager, Content Producer, +3

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I am a postgraduate student in Immersive Media Communication with hands-on experience in media operations, customer growth, and client engagement. I take initiative with outreach, drive user engagement and retention, and manage content and social media activities across platforms. I work independently and take ownership, coordinating with diverse stakeholders such as users, staff, and partners. I have led an award-winning student documentary project and enjoy improving service experiences through clear communication, organisation, and continuous learning.…I am a postgraduate student in Immersive Media Communication with hands-on experience in media operations, customer growth, and client engagement. I take initiative with outreach, drive user engagement and retention, and manage content and social media activities across platforms. I work independently and take ownership, coordinating with diverse stakeholders such as users, staff, and partners. I have led an award-winning student documentary project and enjoy improving service experiences through clear communication, organisation, and continuous learning.

Available to hire

I am a postgraduate student in Immersive Media Communication with hands-on experience in media operations, customer growth, and client engagement. I take initiative with outreach, drive user engagement and retention, and manage content and social media activities across platforms.

I work independently and take ownership, coordinating with diverse stakeholders such as users, staff, and partners. I have led an award-winning student documentary project and enjoy improving service experiences through clear communication, organisation, and continuous learning.

Skills

Leadership

CRM

Social Media Design

Experience Level

Leadership

Expert

CRM

Intermediate

Social Media Design

Intermediate

Language

English

Advanced

Work Experience

Customer Growth Lead & Team Leader at Dexin Yingshou Network Technology Co., Ltd.

February 1, 2025 - June 30, 2025

Owned the customer lifecycle as the primary point of contact for users and their families to support retention and satisfaction. Proactively reached out to users to check progress and provide tailored feedback, improving engagement and repeat usage rather than waiting for inbound requests. Coordinated communication between users/families and internal teams to keep stakeholders aligned and strengthen the service experience. Supported operational administration including scheduling and assessments to contribute to improved service quality and customer growth outcomes.

Media Operations Intern at Beijing Yijiangchunshui Film & Media Company

January 1, 2024 - June 30, 2024

Supported day-to-day media operations including assisting with content publishing and social media management. Coordinated communication among team members to keep content and campaign tasks on schedule during project execution. Helped with daily office administration and cross-functional coordination. Maintained operational records and organised documentation to support media workflows.

Student Residence Secretariat Member at National University of Malaysia (UKM)

January 1, 2022 - December 31, 2023

Served as a liaison between international students and university departments, building rapport across cultures and languages to support community engagement. Coordinated information distribution and administrative arrangements, and supported daily student affairs and team collaboration activities.