I have spent eight years at Louis Vuitton Perth delivering luxury, memorable customer experiences through strong communication, interpersonal skills, and consistently high professionalism. My work has strengthened my ability to stay composed under pressure, manage client expectations, and build trust with clients from diverse backgrounds. I previously served as a Client Advisor managing the repair category and resolving client complaints with empathy and product knowledge. For the past several years I have specialized in personalization and artisan painting—creating bespoke artwork, collaborating closely with clients and internal teams on delivery logistics, and contributing to exclusive client events through curated brand storytelling.

Kuan Jia

I have spent eight years at Louis Vuitton Perth delivering luxury, memorable customer experiences through strong communication, interpersonal skills, and consistently high professionalism. My work has strengthened my ability to stay composed under pressure, manage client expectations, and build trust with clients from diverse backgrounds. I previously served as a Client Advisor managing the repair category and resolving client complaints with empathy and product knowledge. For the past several years I have specialized in personalization and artisan painting—creating bespoke artwork, collaborating closely with clients and internal teams on delivery logistics, and contributing to exclusive client events through curated brand storytelling.

Available to hire

I have spent eight years at Louis Vuitton Perth delivering luxury, memorable customer experiences through strong communication, interpersonal skills, and consistently high professionalism. My work has strengthened my ability to stay composed under pressure, manage client expectations, and build trust with clients from diverse backgrounds.

I previously served as a Client Advisor managing the repair category and resolving client complaints with empathy and product knowledge. For the past several years I have specialized in personalization and artisan painting—creating bespoke artwork, collaborating closely with clients and internal teams on delivery logistics, and contributing to exclusive client events through curated brand storytelling.

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Language

Chinese
Fluent
English
Advanced

Work Experience

Personalisation Expert & Artisan Painter at Louis Vuitton Perth
November 1, 2019 - Present
Created bespoke hand-painted artwork on hard-sided pieces and trunks. Coordinated with client advisors and logistics teams to arrange delivery, with exceptional attention to detail and continuous improvement of painting skills. Participated in private client events by welcoming guests, guiding tours of curated pieces, and sharing brand history and product facts.
Client Advisor at Louis Vuitton Perth
January 1, 2018 - November 30, 2019
Provided personalised luxury customer service, assisted clients with product enquiries, managed repair category activities in-store, coordinated repair processes, and resolved complaints using comprehensive product knowledge, patience, and empathy.
Waiting staff at Louis Vuitton Perth
October 1, 2016 - December 31, 2017
Support service during retail events and client occasions, contributing to a welcoming and polished experience for guests. Collaborate with event/service teams to ensure smooth operations and timely guest support in fast-paced luxury environments.
Sales assistant and contributing artist at Dainty Dowager
October 1, 2016 - December 31, 2017
Worked as a sales assistant while contributing as an artist, supporting sales activities and creative outputs for the business.
Waiting staff
September 1, 2016 - Present
Provided waiting service for hospitality needs.
Bartender at The Salon Studio Pop-up
December 1, 2012 - October 31, 2016
Worked in a pop-up service environment delivering customer-facing hospitality as part of event operations.
Freelance fashion illustrator at Freelance
January 1, 2012 - December 31, 2017
Produce fashion illustrations for multiple publications and clients, including Menswear Illustration by Richard Kilroy and various fashion editorial/brand clients across China and other outlets. Create detailed illustrations for print and media use, meeting briefs and deadlines.
Freelance fashion illustrator
January 1, 2012 - December 31, 2017
Produced freelance fashion illustrations for publications and clients including Menswear Illustration by Richard Kilroy and various fashion media outlets.

Education

BA degree in Photography and Illustration Design at Curtin University
January 1, 2012 - January 1, 2014
Undergraduate study in Visual Communication at Jiangnan University
January 1, 2009 - January 1, 2011
BA degree in Photography and Illustration Design at Curtin University
January 1, 2012 - December 31, 2014
Undergraduate study in Visual Communication at Jiangnan University
January 1, 2009 - December 31, 2011

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Media & Entertainment, Travel & Hospitality, Education