Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Fashion and brand-building professional with experience developing distinctive brand identity, driving sales through strategic seasonal planning, and creating eye-catching social content across Instagram, TikTok and Twitter. Skilled in garment construction, styling, and analyzing market trends to identify opportunities that increase customer and business value. Customer service specialist with a strong track record of de-escalation, problem solving, and meeting KPI targets. Experienced supporting clients via phone, email and live chat, escalating issues appropriately, and maintaining organized, client-focused processes to support overall business success.…Fashion and brand-building professional with experience developing distinctive brand identity, driving sales through strategic seasonal planning, and creating eye-catching social content across Instagram, TikTok and Twitter. Skilled in garment construction, styling, and analyzing market trends to identify opportunities that increase customer and business value. Customer service specialist with a strong track record of de-escalation, problem solving, and meeting KPI targets. Experienced supporting clients via phone, email and live chat, escalating issues appropriately, and maintaining organized, client-focused processes to support overall business success.

Tanisha Barnes





Fashion and brand-building professional with experience developing distinctive brand identity, driving sales through strategic seasonal planning, and creating eye-catching social content across Instagram, TikTok and Twitter. Skilled in garment construction, styling, and analyzing market trends to identify opportunities that increase customer and business value. Customer service specialist with a strong track record of de-escalation, problem solving, and meeting KPI targets. Experienced supporting clients via phone, email and live chat, escalating issues appropriately, and maintaining organized, client-focused processes to support overall business success.…Fashion and brand-building professional with experience developing distinctive brand identity, driving sales through strategic seasonal planning, and creating eye-catching social content across Instagram, TikTok and Twitter. Skilled in garment construction, styling, and analyzing market trends to identify opportunities that increase customer and business value. Customer service specialist with a strong track record of de-escalation, problem solving, and meeting KPI targets. Experienced supporting clients via phone, email and live chat, escalating issues appropriately, and maintaining organized, client-focused processes to support overall business success.

Available to hire

Fashion and brand-building professional with experience developing distinctive brand identity, driving sales through strategic seasonal planning, and creating eye-catching social content across Instagram, TikTok and Twitter. Skilled in garment construction, styling, and analyzing market trends to identify opportunities that increase customer and business value.

Customer service specialist with a strong track record of de-escalation, problem solving, and meeting KPI targets. Experienced supporting clients via phone, email and live chat, escalating issues appropriately, and maintaining organized, client-focused processes to support overall business success.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Dedicated Customer Service Specialist

January 1, 2024 - Present

Delivered consistent KPI performance and received customer praise through organized customer service practices. Worked effectively under pressure, solved problems, de-escalated concerns, and adapted to new situations to best support clients and company success.

Remote Customer Service Agent

January 1, 2022 - January 1, 2023

Provided fast, friendly, knowledgeable support for routine questions and service complaints via phone, email and live chat. De-escalated problematic customer concerns while maintaining a calm, professional demeanor. Assisted customers with payments and payment plans, and escalated issues to supervisors for immediate rectification.

Outbound Call Center Representative

January 1, 2021 - January 1, 2022

Contacted new and existing clients daily via phone, chat, and email to identify needs, solve problems, and support business goals. Made 70+ calls per day, provided information about marketing programs, and used soft skills to address objections. Listened and communicated relevant information calmly and professionally, delegated tasks when needed, and scheduled/confirmed confidential appointment information with follow-ups.

E-commerce Associate

January 1, 2021 - January 1, 2021

Worked with a diverse team to deliver product and service goals. Captured 300+ quality and visually interesting product photos monthly following guidelines and brand standards. Coordinated/steamed clothes for quality content and presentation. Maintained Etsy/eBay/Shopify product listings including titles, descriptions, and SEO tags.

Remote Client Success Agent

January 1, 2019 - Present

Provided an amazing client experience by supporting clients through email support, live calls, and live chat. Built financial knowledge and supported exposure to investment, institutional transfers, personal finance, and stock trading concepts. Participated in user and product research to drive solutions and insights. Met/exceeded daily targets while interacting with hundreds of clients weekly.

Production and E-commerce Associate

January 1, 2018 - January 1, 2022

Sorted and packaged products for processing/shipment. Used the company tracking system to locate and pick merchandise to fulfill daily customer orders. Achieved production goals with speed and accuracy. Completed housekeeping and maintenance duties to keep the production area safe and organized. Packed online orders, restocked shelves, sealed and wrapped shipments, managed inventory status, and maintained a clean work environment.

Cashier at Loblaw's (Loblaw's Vintage Depot)

January 1, 2017 - January 1, 2019

Operated cash register, collected payments, provided accurate change, and assisted customers with locating items. Memorized store POS system, special products and discounts, and directed customers to desired products. Maintained a clean, hazard-free work environment and offered product advice.