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I’m a creative and organised marketing professional with experience delivering social media, digital communications and content strategies that strengthen brand awareness and audience engagement. I’m experienced in managing multi-channel campaigns, building content calendars, and optimising results using analytics. Across roles at Famous Wolf and TruTrade, I’ve delivered end-to-end social media and digital content—from onboarding and strategy development through to content creation, campaign execution, reporting and client relationship management. I bring strong copywriting, research, project management and stakeholder communication skills, and I enjoy bringing stories to life with engaging, platform-specific communications.…I’m a creative and organised marketing professional with experience delivering social media, digital communications and content strategies that strengthen brand awareness and audience engagement. I’m experienced in managing multi-channel campaigns, building content calendars, and optimising results using analytics. Across roles at Famous Wolf and TruTrade, I’ve delivered end-to-end social media and digital content—from onboarding and strategy development through to content creation, campaign execution, reporting and client relationship management. I bring strong copywriting, research, project management and stakeholder communication skills, and I enjoy bringing stories to life with engaging, platform-specific communications.

Kerris Hackett

Social Media Manager, Marketing Strategist, Digital Marketer, +2

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I’m a creative and organised marketing professional with experience delivering social media, digital communications and content strategies that strengthen brand awareness and audience engagement. I’m experienced in managing multi-channel campaigns, building content calendars, and optimising results using analytics. Across roles at Famous Wolf and TruTrade, I’ve delivered end-to-end social media and digital content—from onboarding and strategy development through to content creation, campaign execution, reporting and client relationship management. I bring strong copywriting, research, project management and stakeholder communication skills, and I enjoy bringing stories to life with engaging, platform-specific communications.…I’m a creative and organised marketing professional with experience delivering social media, digital communications and content strategies that strengthen brand awareness and audience engagement. I’m experienced in managing multi-channel campaigns, building content calendars, and optimising results using analytics. Across roles at Famous Wolf and TruTrade, I’ve delivered end-to-end social media and digital content—from onboarding and strategy development through to content creation, campaign execution, reporting and client relationship management. I bring strong copywriting, research, project management and stakeholder communication skills, and I enjoy bringing stories to life with engaging, platform-specific communications.

Available to hire

I’m a creative and organised marketing professional with experience delivering social media, digital communications and content strategies that strengthen brand awareness and audience engagement. I’m experienced in managing multi-channel campaigns, building content calendars, and optimising results using analytics.

Across roles at Famous Wolf and TruTrade, I’ve delivered end-to-end social media and digital content—from onboarding and strategy development through to content creation, campaign execution, reporting and client relationship management. I bring strong copywriting, research, project management and stakeholder communication skills, and I enjoy bringing stories to life with engaging, platform-specific communications.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Social Media Manager at Famous Wolf

March 1, 2026 - Present

Manage end-to-end delivery of client social media activity across multiple industries. Develop tailored social media and content strategies aligned to client brand, objectives and target audiences. Research industry trends, competitor activity and audience insights to create relevant content. Create and manage monthly content calendars; plan and coordinate on-site photo and video shoots. Edit and produce short-form video and graphic content for platforms including LinkedIn, Instagram, Facebook and TikTok. Write platform-specific copy while maintaining tone of voice, schedule and publish content, monitor performance via platform analytics, and deliver monthly reports with insights and recommendations. Build and maintain strong client relationships and coordinate deadlines across multiple accounts.

Marketing / Digital Marketing Support (Multi-channel marketer) at TruTrade

September 1, 2024 - March 1, 2026

Planned and delivered marketing campaigns across social media, website and other digital platforms. Managed content calendars to ensure consistent communication across multiple channels. Supported delivery of website content, email marketing and social media communications, collaborating with internal stakeholders to share business updates and maintain consistent brand presence.

Planned and delivered marketing campaigns (Hybrid role) at TruTrade

September 1, 2024 - March 1, 2026

Planned and delivered marketing campaigns across social media, website and digital platforms. Managed content calendars to ensure consistent communication across multiple channels.

Customer Service Relationship Building / Business Relationship Manager (Apprenticeship) at Barclays

February 1, 2023 - August 1, 2024

Hybrid apprenticeship role involving professional email and meeting coordination. Managed time/diary to meet deadlines and conduct customer appointments on time. Worked to performance measures and adhered to risk and conduct guidelines under FCA requirements. Demonstrated empathy and understanding with difficult customer situations (e.g., insolvency and financial worries). Maintained professional telephone conduct and used CRM systems such as Salesforce to support customer/product suitability and outcomes.

Customer Service / Business Relationship support (apprentice - marketing) at Barclays

February 1, 2023 - August 1, 2024

Hybrid role working from home with anchored office days. Constructed professional emails and organised meetings via email invites. Managed performance measures to ensure targets were met. Organised diary/time to complete customer appointments on schedule. Followed FCA risk and conduct guidelines to meet responsible lending requirements. Demonstrated empathy when dealing with difficult situations such as insolvency and financial worries. Used CRM software such as Salesforce and maintained professional telephone conduct.

Sales Advisor (tills; multi-channel marketer) at e-cig-Wizard

January 1, 2022 - Present

Provided customer service and handled sales, returns and exchanges; performed occasional device repairs. Built product knowledge to advise customers and ensure adherence to store values. Trained on Challenge 25 protocol for age-restricted products. Responsible for opening and closing the store, sometimes working alone. Created content for devices and new stock featured on the company website and main social media channels.

Sales advisor (tills; hybrid content responsibilities noted) at ecig-wizard

January 1, 2022 - Present

Provided customer service in a fast-paced retail environment, handling general sales, returns and exchanges and occasional device repairs. Built product knowledge to advise customers on suitable solutions and followed store values. Trained on Challenge 25 for age-restricted products, ensuring correct ID is checked. Took responsibility for opening/closing and occasionally operated alone. Created content for devices and new stock to feature on the company website and social media channels.

Customer Service (Front of house) at The Hare and Hounds

January 1, 2018 - January 1, 2022

Delivered warm, friendly customer service in a fast-paced environment. Built rapport with customers and adapted service style to different needs. Managed orders, hosted tables, handled payments accurately, and resolved issues calmly while keeping customer experience central. Worked with kitchen and bar teams to support smooth service during peak times.

Customer service (hospitality) at The Hare and Hounds

January 1, 2018 - January 1, 2022

Delivered warm, friendly customer service in a fast-paced environment. Built rapport with customers and adapted communication to different personalities and needs. Managed orders, hosted tables and handled payments accurately and efficiently. Resolved issues calmly while keeping customer experience central. Worked collaboratively with kitchen and bar teams to maintain smooth service during peak times.

Education

Multi Channel Marketer Level 3 Apprenticeship at Barclays

February 1, 2023 - August 1, 2024

Qualifications

GCSEs (2015-2020)

January 1, 2015 - January 1, 2020

A-LEVELS (2020-2022)

January 1, 2020 - January 1, 2022

Fundamentals of Digital Marketing (Google) | Google Analytics (GA4) | Ahrefs Digital Marketing | Hubspot Academy