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I’m a creative and motivated 18-year-old passionate about social media, content creation, and digital marketing. I enjoy making engaging videos, graphics, and social content in my free time, and I’m always learning new editing techniques and trends. I’ve built strong customer service, teamwork, and communication skills through retail roles at JD Sports and Marks & Spencer. I’m eager to start a career in social media management where I can keep developing my skills, bring fresh ideas, and contribute creative content.…I’m a creative and motivated 18-year-old passionate about social media, content creation, and digital marketing. I enjoy making engaging videos, graphics, and social content in my free time, and I’m always learning new editing techniques and trends. I’ve built strong customer service, teamwork, and communication skills through retail roles at JD Sports and Marks & Spencer. I’m eager to start a career in social media management where I can keep developing my skills, bring fresh ideas, and contribute creative content.

Phoebe Kerfoot

Social Media Manager, Content Producer, Content Creator, +3

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I’m a creative and motivated 18-year-old passionate about social media, content creation, and digital marketing. I enjoy making engaging videos, graphics, and social content in my free time, and I’m always learning new editing techniques and trends. I’ve built strong customer service, teamwork, and communication skills through retail roles at JD Sports and Marks & Spencer. I’m eager to start a career in social media management where I can keep developing my skills, bring fresh ideas, and contribute creative content.…I’m a creative and motivated 18-year-old passionate about social media, content creation, and digital marketing. I enjoy making engaging videos, graphics, and social content in my free time, and I’m always learning new editing techniques and trends. I’ve built strong customer service, teamwork, and communication skills through retail roles at JD Sports and Marks & Spencer. I’m eager to start a career in social media management where I can keep developing my skills, bring fresh ideas, and contribute creative content.

Available to hire

I’m a creative and motivated 18-year-old passionate about social media, content creation, and digital marketing. I enjoy making engaging videos, graphics, and social content in my free time, and I’m always learning new editing techniques and trends.

I’ve built strong customer service, teamwork, and communication skills through retail roles at JD Sports and Marks & Spencer. I’m eager to start a career in social media management where I can keep developing my skills, bring fresh ideas, and contribute creative content.

Skills

Social Media Design

Canva

Experience Level

Social Media Design

Expert

Canva

Intermediate

Work Experience

Retail Assistant at Middlebrook retail park

November 1, 2025 - Present

Delivered excellent customer service in a fast-paced environment by communicating with customers to understand needs and recommend products. Worked as part of a team to meet daily targets and maintained store presentation and visual merchandising standards. Additional relevant strengths include communication & teamwork, time management, and video editing (CapCut).

Customer Assistant at J D Sports

June 1, 2025 - October 31, 2025

Assisted customers with purchases and product enquiries. Handled transactions and operated tills accurately. Helped organise stock and maintained shop floor standards. Built confidence in customer interaction and problem solving, while working in a fast-paced retail environment.

Retail Assistant at JD Sports

January 1, 2025 - January 1, 2026

Delivered excellent customer service in a fast-paced environment by assisting customers with product recommendations and enquiries. Worked as part of a team to meet daily sales targets, maintained store presentation and organisation, and supported day-to-day operations including stock replenishment.

Retail Assistant at Marks & Spencer

January 1, 2024 - January 1, 2025

Assisted customers with purchases and queries, developed communication and problem-solving skills, and worked efficiently during busy periods while helping maintain high store standards. Also contributed to store operations by supporting day-to-day tasks, keeping presentation and organisation to a high standard, and working towards daily targets as part of a team. Helped with product recommendations and enquiries and supported stock replenishment.