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Strategic communication leader with 15 years of experience driving organizational growth, advancing employee development, and building strong stakeholder relationships. Skilled in leading high-performing teams, coaching talent, and delivering innovative training solutions that enhance productivity and engagement. Recognized for collaborative leadership, persuasive communication, and the ability to align people strategies with business objectives. Seeking to contribute proven expertise to a leadership role within a dynamic, growth-oriented organization.…Strategic communication leader with 15 years of experience driving organizational growth, advancing employee development, and building strong stakeholder relationships. Skilled in leading high-performing teams, coaching talent, and delivering innovative training solutions that enhance productivity and engagement. Recognized for collaborative leadership, persuasive communication, and the ability to align people strategies with business objectives. Seeking to contribute proven expertise to a leadership role within a dynamic, growth-oriented organization.

Samantha Russell

Project Manager, Production Manager, Designer, +4

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Strategic communication leader with 15 years of experience driving organizational growth, advancing employee development, and building strong stakeholder relationships. Skilled in leading high-performing teams, coaching talent, and delivering innovative training solutions that enhance productivity and engagement. Recognized for collaborative leadership, persuasive communication, and the ability to align people strategies with business objectives. Seeking to contribute proven expertise to a leadership role within a dynamic, growth-oriented organization.…Strategic communication leader with 15 years of experience driving organizational growth, advancing employee development, and building strong stakeholder relationships. Skilled in leading high-performing teams, coaching talent, and delivering innovative training solutions that enhance productivity and engagement. Recognized for collaborative leadership, persuasive communication, and the ability to align people strategies with business objectives. Seeking to contribute proven expertise to a leadership role within a dynamic, growth-oriented organization.

Available to hire

Strategic communication leader with 15 years of experience driving organizational growth, advancing employee development, and building strong stakeholder relationships. Skilled in leading high-performing teams, coaching talent, and delivering innovative training solutions that enhance productivity and engagement.

Recognized for collaborative leadership, persuasive communication, and the ability to align people strategies with business objectives. Seeking to contribute proven expertise to a leadership role within a dynamic, growth-oriented organization.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

Spanish; Castilian

Advanced

Work Experience

Landscape Account Project Manager at Softscape Account Project Manager

September 1, 2022 - Present

Oversee daily operations of landscaping projects, ensuring on-time completion and alignment with client specifications and budgets. Lead, train, and evaluate teams of landscape technicians, fostering a culture of safety, efficiency, and professional growth. Design and implement landscape and hardscape solutions for residential, commercial, and municipal properties. Build and maintain strong client relationships through proactive communication, consistent follow-up, and high-quality service delivery. Leverage GPS and other technology tools to improve planning, accuracy, and overall operational efficiency. Manage soil preparation, irrigation systems, and environmental factors to support long-term sustainability and landscape health. Conduct performance evaluations and deliver actionable feedback to enhance team productivity and customer satisfaction.

Payroll Specialist at Cleveland Clinic

January 1, 2022 - Present

Administer payroll policies and procedures in compliance with federal and state regulations to ensure accurate and timely pay. Developed and delivered a payroll training program for new caregivers, improving accuracy and efficiency. Partner with HR and department leaders to ensure accuracy in employee data and payroll processing. Collaborate with IT to implement and maintain payroll software systems, increasing efficiency and reducing errors. Provide guidance on payroll laws and regulations to maintain compliance. Investigate and resolve payroll discrepancies to ensure accuracy and timeliness.

Patient Financial Advocate at Cleveland Clinic

January 1, 2019 - January 1, 2022

Implemented strategies to improve patient financial experiences, including payment plans and insurance negotiations. Assisted patients with navigating insurance claims, appeals, and denials to improve financial outcomes. Conducted patient financial assessments to determine eligibility for assistance programs and provided guidance on available resources. Partnered with IT and billing teams to implement technology solutions that streamlined processes and reduced errors. Identified and mitigated areas of financial risk for patients, strengthening financial stability and satisfaction.

Bank Teller at Chase Bank

January 1, 2017 - January 1, 2019

Delivered excellent customer service while processing financial transactions accurately and efficiently. Handled cash, checks, and monetary instruments with precision while ensuring compliance with banking regulations. Advised customers on account information and banking products to support financial decision-making. Maintained security and integrity of customer accounts through adherence to banking procedures.

Manager at Abuelo’s

January 1, 2013 - January 1, 2017

Developed and executed marketing strategies to attract and retain customers, boosting business growth. Enhanced customer satisfaction by improving service delivery and resolving concerns quickly. Supported hiring, training, and development initiatives to strengthen team performance. Collaborated with leadership to implement cost-saving measures that increased profitability. Conducted employee performance evaluations, providing constructive feedback and recognition.

Landscape Foreman at DeMasi Landscape

August 1, 2007 - September 1, 2022

Supervised day-to-day operations for residential and commercial landscaping projects, ensuring quality, safety, and timely completion. Directed crews in the installation and maintenance of landscapes, hardscapes, irrigation systems, and seasonal plantings. Trained and mentored team members on proper techniques, equipment use, and safety procedures, improving efficiency and reducing errors. Collaborated with clients and project managers to interpret designs, address concerns, and deliver tailored landscaping solutions. Oversaw soil preparation, grading, and material management to support sustainability and long-term landscape health. Conducted performance evaluations and provided coaching to enhance productivity and customer satisfaction. Maintained equipment, coordinated schedules, and tracked job progress to ensure projects remained within budget and met client expectations.