Kallista Phua

Managed product listings and daily operations across Shopee, Lazada, Shopiify, and TikTok Shop. Created and optimized product listings with SEO-friendly titles, engaging descriptions, and accurate product information. Designed marketing assets and promotional content using Canva, CapCut, and Highsfield AI, supporting digital campaigns and sales events by preparing product content and promotional materials. Researched market trends, identified products with strong sales potential, and recommended suitable items for pre-order. Processed customer orders, monitored inventory, and coordinated fulfillment to ensure smooth daily operations. Responded to customer inquiries and managed reviews to deliver a positive customer experience.

Coordinated project operations across multiple stakeholders to ensure smooth execution of community service initiatives. Managed volunteer recruitment, onboarding, and scheduling for large-scale community engagement activities. Liaised with beneficiary organizations, volunteers, and internal committees to facilitate effective communication and project planning. Oversaw administrative processes including attendance tracking, documentation, and event logistics. Collaborated with cross-functional teams to organize volunteer training sessions and community outreach programmes, strengthening project management, stakeholder communication, and problem-solving skills in a fast-paced environment.