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I am a digital marketing and e-commerce intern with a strong interest in creating engaging customer experiences through creative content and data-driven strategies. With hands-on experience in e-commerce operations and online retail management, I understand consumer behavior and how to translate insights into effective marketing content.…

Kallista Phua

Digital Marketer, Social Media Manager, Content Producer

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I am a digital marketing and e-commerce intern with a strong interest in creating engaging customer experiences through creative content and data-driven strategies. With hands-on experience in e-commerce operations and online retail management, I understand consumer behavior and how to translate insights into effective marketing content.…

Available to hire

I am a digital marketing and e-commerce intern with a strong interest in creating engaging customer experiences through creative content and data-driven strategies. With hands-on experience in e-commerce operations and online retail management, I understand consumer behavior and how to translate insights into effective marketing content.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

E-Commerce & Marketing Intern at Koncept Creation Pte Ltd

February 1, 2026 - Present

Managed product listings and daily operations across Shopee, Lazada, Shopiify, and TikTok Shop. Created and optimized product listings with SEO-friendly titles, engaging descriptions, and accurate product information. Designed marketing assets and promotional content using Canva, CapCut, and Highsfield AI, supporting digital campaigns and sales events by preparing product content and promotional materials. Researched market trends, identified products with strong sales potential, and recommended suitable items for pre-order. Processed customer orders, monitored inventory, and coordinated fulfillment to ensure smooth daily operations. Responded to customer inquiries and managed reviews to deliver a positive customer experience.

Assistant Project Director & HR Director at SMU Red Cross – Project DC

January 1, 2025 - December 31, 2025

Coordinated project operations across multiple stakeholders to ensure smooth execution of community service initiatives. Managed volunteer recruitment, onboarding, and scheduling for large-scale community engagement activities. Liaised with beneficiary organizations, volunteers, and internal committees to facilitate effective communication and project planning. Oversaw administrative processes including attendance tracking, documentation, and event logistics. Collaborated with cross-functional teams to organize volunteer training sessions and community outreach programmes, strengthening project management, stakeholder communication, and problem-solving skills in a fast-paced environment.