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Results-oriented healthcare billing and HR operations professional with 8+ years of experience in billing, claims resolution, and HR support. Skilled in invoice cancellations and billing adjustments using United States National Rate Chart (NRC) procedures while ensuring regulatory compliance and confidentiality. Strong communicator and analytical problem-solver with a record of meeting service-level agreements and resolving complex customer inquiries. Experienced in process optimization, cross-functional collaboration, and audit-quality assurance for complex billing issues. Has managed HR functions and district-level HR operations, supervised HR staff, coached on non-routine issues, and prepared incident and disciplinary documentation in line with company policy and employment regulations.…Results-oriented healthcare billing and HR operations professional with 8+ years of experience in billing, claims resolution, and HR support. Skilled in invoice cancellations and billing adjustments using United States National Rate Chart (NRC) procedures while ensuring regulatory compliance and confidentiality. Strong communicator and analytical problem-solver with a record of meeting service-level agreements and resolving complex customer inquiries. Experienced in process optimization, cross-functional collaboration, and audit-quality assurance for complex billing issues. Has managed HR functions and district-level HR operations, supervised HR staff, coached on non-routine issues, and prepared incident and disciplinary documentation in line with company policy and employment regulations.

Mary Jane Belenzo

Project Manager, AI Trainer, Data Analyst, +1

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Results-oriented healthcare billing and HR operations professional with 8+ years of experience in billing, claims resolution, and HR support. Skilled in invoice cancellations and billing adjustments using United States National Rate Chart (NRC) procedures while ensuring regulatory compliance and confidentiality. Strong communicator and analytical problem-solver with a record of meeting service-level agreements and resolving complex customer inquiries. Experienced in process optimization, cross-functional collaboration, and audit-quality assurance for complex billing issues. Has managed HR functions and district-level HR operations, supervised HR staff, coached on non-routine issues, and prepared incident and disciplinary documentation in line with company policy and employment regulations.…Results-oriented healthcare billing and HR operations professional with 8+ years of experience in billing, claims resolution, and HR support. Skilled in invoice cancellations and billing adjustments using United States National Rate Chart (NRC) procedures while ensuring regulatory compliance and confidentiality. Strong communicator and analytical problem-solver with a record of meeting service-level agreements and resolving complex customer inquiries. Experienced in process optimization, cross-functional collaboration, and audit-quality assurance for complex billing issues. Has managed HR functions and district-level HR operations, supervised HR staff, coached on non-routine issues, and prepared incident and disciplinary documentation in line with company policy and employment regulations.

Available to hire

Results-oriented healthcare billing and HR operations professional with 8+ years of experience in billing, claims resolution, and HR support. Skilled in invoice cancellations and billing adjustments using United States National Rate Chart (NRC) procedures while ensuring regulatory compliance and confidentiality. Strong communicator and analytical problem-solver with a record of meeting service-level agreements and resolving complex customer inquiries.

Experienced in process optimization, cross-functional collaboration, and audit-quality assurance for complex billing issues. Has managed HR functions and district-level HR operations, supervised HR staff, coached on non-routine issues, and prepared incident and disciplinary documentation in line with company policy and employment regulations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Beginner

Language

English

Advanced

Work Experience

Project Associate / Process Associate (Customer Service Support) at Genpact Services LLC

February 2, 2020 - February 2, 2026

Supported US healthcare accounts by managing billing, claims resolution, and service inquiries while maintaining confidentiality and regulatory compliance. Handled invoice cancellations and billing adjustments in accordance with United States National Rate Chart (NRC) procedures. Conducted research and validation, retrieved scheduling details, and performed audit quality assurance to resolve complex billing issues. Consistently met performance targets and service-level agreements, collaborated cross-functionally to streamline processes, and reduce billing discrepancies.

HR Operations / HR Support / Liaison

December 2, 2016 - September 1, 2017

Supported US healthcare account administration including billing, claims, and service inquiries while maintaining confidentiality and regulatory compliance. Managed and improved HR processes and contributed to a positive workplace culture. Conducted HR investigations, prepared reports, and supported disciplinary actions in accordance with company policy and employment regulations. Oversaw HR-related documentation and coordination with managers and client personnel.

HR Operations / Human Resource Operations at Renuel Manpower Services

December 2, 2016 - September 2, 2017

Managed outsourced HR functions and district-level HR operations; supervised HR staff and provided coaching for resolution of complex, non-routine issues. Prepared incident reports, led investigations, and implemented disciplinary actions aligned with company policy and employment regulations.

HR Coordinator at MMAC Competent Manpower & General Services Inc.

September 1, 2014 - August 1, 2016

Handled recruitment support and HR coordination activities. Maintained accurate employee records, administered benefits, and ensured compliance with labor laws and company policies. Facilitated employee relations, supported policy implementation, and prepared HR documentation to support organizational effectiveness.