M A N T A K A A N I S R A F A

Managed social media account(s) (Facebook), handled daily operations such as orders, payments, and dispatch tracking, supported influencers on shoot days, and managed customer support including queries, returns, and refunds. Created and managed social media content for the brand. Coordinated with influencers to ensure content accuracy and product presentation readiness.

Managed social media account operations (Facebook), daily order/payment/dispatch tracking, and supported influencer collaboration on shoot days. Handled customer support including queries, returns, and refunds. Created and managed social media content and supported daily operational workflows to ensure smooth store execution.

Planned and executed in-store campaigns and visual displays, translating brand guidelines, promotions, and trends. Styled displays and mannequins using trend analysis and market demand to increase product visibility and customer engagement. Analyzed sales performance of featured items to inform restocking strategy for high-demand SKUs. Delivered rapid campaigns within tight deadlines, ensuring brand consistency and on-time re-merchandising. Analyzed product and department sales reports, tracking ATV, conversion rate, and YoY trends to inform commercial decisions. Planned shop floor layouts and campaign displays based on data and customer demand, ensuring brand consistency. Led and coordinated team efforts, delegating tasks and coordinating priorities. Collaborated with River Island’s influencer team on in-store content shoots, supporting influencer product selection, styling, and display readiness. Optimized product placement using store matrix and stock data; managed stock ordering