Available to hire
I’m a motivated copywriter with 5+ years of experience in customer engagement, clear communication, and service coordination. I use audience insight and storytelling to create engaging, persuasive copy tailored to specific needs—powered by hands-on project experience and continuous learning.
I’m detail-oriented and adaptable, with a strong track record of turning briefs into effective messaging. I balance creativity with strategy to strengthen brand connection, motivate action, and deliver measurable results across email and social content, while also valuing client relationships and clear collaboration.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
French
Intermediate
Work Experience
Junior Bid Coordinator at OpenView Security Solutions
January 1, 2026 - May 31, 2026Supported the end-to-end bid process from opportunity identification through submission. Researched and logged viable tender opportunities and quotations in line with internal procedures. Liaised with sales teams to ensure clarifications were handled promptly and accurately. Assisted with PQQ submissions by collating and organising required information and documentation, and triaged bid-related email communications to reduce workload on the bid team.
Copywriter (Independent Projects) at Independent Projects (Remote)
August 1, 2025 - PresentApplied copywriting principles and techniques across portfolio projects, focusing on audience needs, messaging, and engagement. Developed an audience-focused portfolio across multiple formats, demonstrating versatility in tone, style, and approach. Translated briefs into persuasive copy concepts using research, brand positioning, and strategic messaging, while continuing professional development to refine writing skills and stay current with industry practices.
Customer Service Advisor at Migrant Help (Leeds, West Yorkshire)
February 1, 2025 - January 31, 2026Delivered clear and empathetic customer support via phone, email, and live-chat for diverse service users. Interpreted and communicated complex immigration and welfare information using accessible, audience-appropriate language. Recorded interactions accurately within CRM systems while maintaining data integrity and confidentiality. Collaborated with internal departments to resolve queries efficiently and maintained compliance with service standards.
Customer Service Advisor at BSH Home Appliances (Corby, Northamptonshire)
February 1, 2019 - December 31, 2024Managed end-to-end customer service processes including warranty registration, order tracking, and after-sales support. Scheduled engineer appointments, monitored work orders, and ensured timely service completion within SLA targets. Provided tailored technical guidance to customers and engineers, investigated escalated cases, and documented service records while ensuring compliance with company procedures. Acted as a primary point of contact to build rapport and resolve inquiries to strengthen long-term loyalty.
Teacher Support at Lodge Park Academy
February 1, 2015 - March 31, 2017Supported educators with lesson preparation, material organisation, and classroom resource management. Assisted individual and group learning activities to encourage inclusive participation and engagement, and monitored student progress with detailed records while supporting grading and assessment processes. Provided administrative support to teaching staff and helped maintain a safe, respectful, structured learning environment, with recognition for dependable classroom coordination and improved learning support for students with additional needs.
Education
Introduction to Effective Bid Writing (CPD-accredited course) at Alison.com
January 1, 2025 - January 1, 2025Comprehensive Copywriting Academy (Copywriting Course) at Comprehensive Copywriting Academy
January 1, 2025 - January 1, 2025Psychology Level 3 Diploma at Association of Learning
October 1, 2024 - December 31, 2024TEFL Qualification (120-hour) at TEFL Org
October 1, 2020 - August 31, 2022A-Levels: English Language (B), French (C), Business BTEC (D*) at Lodge Park Academy
January 1, 2015 - July 1, 2017GCSEs (A*–C) at Woodnewton Primary School
January 1, 2015 - January 1, 2015Comprehensive Copywriting Academy course at Copywriting Course
January 1, 2025 - January 1, 2025Psychology Level 3 Diploma at Association of Learning
October 1, 2024 - December 1, 2024TEFL Qualification (120-hour) at TEFL Org
October 1, 2020 - August 1, 2022A-Levels (English Language B, French C, Business BTEC D*) at Lodge Park Academy
January 1, 2017 - July 1, 2017GCSEs (A*-C) at Woodnewton Primary School
January 1, 2015 - January 1, 2015CPD-accredited Introduction to Effective Bid Writing at Alison
January 1, 2025 - December 31, 2025Comprehensive Copywriting Academy (Copywriting Course) at Comprehensive Copywriting Academy
January 1, 2025 - December 31, 2025Psychology Level 3 Diploma at Association of Learning
October 1, 2024 - December 31, 2024120-Hour TEFL Qualification at TEFL Org
October 1, 2020 - August 31, 2022A-Levels / BTEC (English Language, French, Business BTEC) at Lodge Park Academy
January 1, 2015 - July 1, 2017GCSEs at Woodnewton Primary School
January 11, 2030 - January 1, 2010Introduction to Effective Bid Writing (CPD-accredited) at Alison
January 1, 2025 - January 1, 2025Comprehensive Copywriting Academy (Copywriting Course) at Comprehensive Copywriting Academy
January 1, 2025 - January 1, 2025Psychology Level 3 Diploma at Association of Learning
October 1, 2024 - December 31, 2024TEFL Qualification (120-hour) at TEFL Org
October 1, 2020 - August 31, 2022A-Levels: English Language (B), French (C), Business BTEC (D*) at Lodge Park Academy
January 1, 2015 - July 1, 2017GCSEs at Lodge Park Academy / Woodnewton Primary School
January 1, 2008 - January 1, 2010Introduction to Effective Bid Writing (CPD-accredited course) at Alison.com
January 1, 2025 - January 1, 2025Comprehensive Copywriting Academy (Copywriting Course) at Comprehensive Copywriting Academy
January 1, 2025 - December 31, 2025Psychology Level 3 Diploma at Association of Learning
October 1, 2024 - December 31, 2024TEFL Qualification (120-hour) at TEFL Org
October 1, 2020 - August 31, 2022A-Levels: English Language, French, Business BTEC at Lodge Park Academy
January 1, 2015 - July 1, 2017GCSEs at Woodnewton Primary School
January 11, 2030 - January 1, 2015Qualifications
Introduction to Effective Bid Writing (CPD-accredited course)
January 1, 2025 - July 30, 2026Comprehensive Copywriting Academy (Copywriting Course)
January 1, 2025 - July 30, 2026Psychology Level 3 Diploma
October 1, 2024 - December 31, 2024Introduction to Effective Bid Writing (CPD-accredited course)
January 1, 2025 - January 1, 2025Association of Learning – Psychology Level 3 Diploma
October 1, 2024 - December 31, 2024Industry Experience
Education, Professional Services, Retail, Non-Profit Organization, Media & Entertainment
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