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Senior Customer Service Associate with experience handling customer inquiries, order tracking, and complaint resolution through chat-based support. Known for clear communication, accurate product/service knowledge, and maintaining a positive customer experience. Also worked as a Content Writer, developing and editing content for digital platforms with a focus on accuracy and engagement. Strong problem-solving, multitasking, and team-collaboration skills, with an emphasis on performance metrics and continuous service improvement.…Senior Customer Service Associate with experience handling customer inquiries, order tracking, and complaint resolution through chat-based support. Known for clear communication, accurate product/service knowledge, and maintaining a positive customer experience. Also worked as a Content Writer, developing and editing content for digital platforms with a focus on accuracy and engagement. Strong problem-solving, multitasking, and team-collaboration skills, with an emphasis on performance metrics and continuous service improvement.

ARSHIYA ANJUM

Content Producer, Writer, Web Developer, +4

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Senior Customer Service Associate with experience handling customer inquiries, order tracking, and complaint resolution through chat-based support. Known for clear communication, accurate product/service knowledge, and maintaining a positive customer experience. Also worked as a Content Writer, developing and editing content for digital platforms with a focus on accuracy and engagement. Strong problem-solving, multitasking, and team-collaboration skills, with an emphasis on performance metrics and continuous service improvement.…Senior Customer Service Associate with experience handling customer inquiries, order tracking, and complaint resolution through chat-based support. Known for clear communication, accurate product/service knowledge, and maintaining a positive customer experience. Also worked as a Content Writer, developing and editing content for digital platforms with a focus on accuracy and engagement. Strong problem-solving, multitasking, and team-collaboration skills, with an emphasis on performance metrics and continuous service improvement.

Available to hire

Senior Customer Service Associate with experience handling customer inquiries, order tracking, and complaint resolution through chat-based support. Known for clear communication, accurate product/service knowledge, and maintaining a positive customer experience.

Also worked as a Content Writer, developing and editing content for digital platforms with a focus on accuracy and engagement. Strong problem-solving, multitasking, and team-collaboration skills, with an emphasis on performance metrics and continuous service improvement.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Intermediate

German

Beginner

Work Experience

Content Writer at Springbord Systems Pvt. Ltd.

March 1, 2024 - March 1, 2026

Developed and edited content for various digital platforms, ensuring accuracy and engagement. Focused on producing readable, relevant content aligned with platform needs and maintained quality standards during writing and editing.

Customer Support Executive - Blinkit (Chat Process) at Niftel Communications Pvt. Ltd., Lucknow

May 1, 2022 - January 31, 2024

Responded promptly and effectively to customer inquiries through Blinkit chat, assisting customers and resolving issues to ensure a positive customer experience. Maintained a thorough understanding of Blinkit products and services to provide accurate support. Identified and resolved customer concerns/complaints, assisted customers with order tracking and provided real-time delivery updates, and addressed delivery-related queries. Communicated clearly and professionally, documenting customer interactions, feedback, and issues to support analysis and service-quality improvements.