UX Designer with a background in psychology and operations, creating accessible digital experiences through research, systems thinking, and interaction design. Passionate about simplifying complex problems into intuitive solutions that improve usability and accessibility.

Lily Ortiz

UX Designer with a background in psychology and operations, creating accessible digital experiences through research, systems thinking, and interaction design. Passionate about simplifying complex problems into intuitive solutions that improve usability and accessibility.

Available to hire

UX Designer with a background in psychology and operations, creating accessible digital experiences through research, systems thinking, and interaction design. Passionate about simplifying complex problems into intuitive solutions that improve usability and accessibility.

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Experience Level

Expert
Expert
Intermediate

Language

Work Experience

Associate Executive Director of Administration at Angels Unaware Inc.
January 1, 2022 - Present
Lead administrative operations supporting programs for individuals with developmental disabilities. Improve workflows through process improvements that enhance efficiency and service delivery. Coordinate cross-functional communication across leadership, staff, and external stakeholders.
Therapy Assistant at Center for Cognition and Communication
January 1, 2020 - January 1, 2022
Supported cognitive assessment services and patient scheduling. Reduced scheduling backlog by 70% through workflow improvements. Managed communication and scheduling for 65 weekly patient sessions.

Education

UX/UI Design Certificate at Columbia Engineering
January 1, 2025 - July 31, 2026
B.A. Psychology (Minor in Spanish) at University of Mount Saint Vincent
January 1, 2021 - July 31, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Non-Profit Organization, Education, Healthcare, Software & Internet