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Results-driven Operations Manager with 5+ years of progressive experience across operations, sales, and customer support. Skilled in process optimization, quality assurance, customer experience improvement, and cross-functional leadership with strong analytical and problem-solving capabilities. Currently working as a Technical Advisor, resolving complex iOS and iCloud issues while maintaining performance metrics and service quality. Previously led nationwide sales operations, improved client retention through service excellence, and managed territory growth through market research and local promotional strategies.…Results-driven Operations Manager with 5+ years of progressive experience across operations, sales, and customer support. Skilled in process optimization, quality assurance, customer experience improvement, and cross-functional leadership with strong analytical and problem-solving capabilities. Currently working as a Technical Advisor, resolving complex iOS and iCloud issues while maintaining performance metrics and service quality. Previously led nationwide sales operations, improved client retention through service excellence, and managed territory growth through market research and local promotional strategies.

Sijul V

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Results-driven Operations Manager with 5+ years of progressive experience across operations, sales, and customer support. Skilled in process optimization, quality assurance, customer experience improvement, and cross-functional leadership with strong analytical and problem-solving capabilities. Currently working as a Technical Advisor, resolving complex iOS and iCloud issues while maintaining performance metrics and service quality. Previously led nationwide sales operations, improved client retention through service excellence, and managed territory growth through market research and local promotional strategies.…Results-driven Operations Manager with 5+ years of progressive experience across operations, sales, and customer support. Skilled in process optimization, quality assurance, customer experience improvement, and cross-functional leadership with strong analytical and problem-solving capabilities. Currently working as a Technical Advisor, resolving complex iOS and iCloud issues while maintaining performance metrics and service quality. Previously led nationwide sales operations, improved client retention through service excellence, and managed territory growth through market research and local promotional strategies.

Available to hire

Results-driven Operations Manager with 5+ years of progressive experience across operations, sales, and customer support. Skilled in process optimization, quality assurance, customer experience improvement, and cross-functional leadership with strong analytical and problem-solving capabilities.

Currently working as a Technical Advisor, resolving complex iOS and iCloud issues while maintaining performance metrics and service quality. Previously led nationwide sales operations, improved client retention through service excellence, and managed territory growth through market research and local promotional strategies.

Skills

Leadership

CRM

Experience Level

Leadership

Expert

CRM

Intermediate

Language

English

Advanced

Malayalam

Fluent

Hindi

Advanced

Work Experience

Technical Advisor at Concentrix Services India Pvt Ltd

June 1, 2025 - Present

Resolve complex technical issues related to iOS and iCloud, ensuring high customer satisfaction. Collaborate with internal teams to streamline support processes and improve operational efficiency. Maintain and track performance metrics and service quality standards across operations.

Customer Support & Sales Executive at Senex Computer Forms

February 1, 2020 - April 30, 2025

Directed nationwide sales operations and improved client retention through consistent service excellence. Implemented CRM tools to track performance and streamline order management while coordinating logistics, production, and client servicing to meet business objectives.

Area Sales Associate at Calicut Textiles, Kozhikode

April 1, 2016 - February 29, 2020

Achieved consistent sales growth through territory management and relationship building. Conducted market research and implemented local promotional strategies to support regional business targets.