Available to hire
Customer-focused and analytically driven professional with training in cybersecurity and hands-on experience supporting customers across banking, fraud operations, telecommunications, and government services. Skilled in problem-solving, time management, and maintaining excellent telephone etiquette while ensuring accurate information handling.
Experience Level
Language
English
Fluent
French
Advanced
Kinyarwanda
Advanced
Swahili
Advanced
Work Experience
Casual Contract (Customer Support / Elections Support) at Federal Government Election Canada
December 1, 2024 - March 1, 2025Provided strong communication skills in a government environment, supporting customers with accurate verbal and written assistance. Worked collaboratively in a team setting and followed government processes and information management practices.
Fraud Operations (Entry Level) at RBC Canada (Royal Bank Canada)
February 1, 2024 - December 1, 2024Supported customers with mobile app issues and assisted with updating customer addresses and information. Helped customers by investigating and resolving inquiries and complaints promptly and empathetically. Implemented marketing strategies that contributed to 90% growth of the customer base.
Sales Representative / Sales Manager (Representative as Sales Manager) at Kivu Appliance Dartmouth
December 1, 2022 - February 1, 2023Sold appliances and helped customers choose appropriate products. Delivered service with upselling and tailored sales techniques to increase revenue and improve customer satisfaction and loyalty.
Customer Service Representative at Concentrix Technology Company
July 1, 2022 - December 1, 2022Assisted customers with Rogers Bank Mastercard application support and handled fraud inquiries for online banking. Helped unblock cards and supported customers in updating account information accurately and efficiently.
Customer Services Representative at Telus/ADT
August 1, 2020 - September 1, 2020Assessed customer needs, processed required policy paperwork, and utilized marketing to generate more business. Contacted existing customers, supported service needs, and filed customer service reports.
Customer Service Representative at MSI Call Center
September 1, 2019 - December 1, 2019Answered customer questions about Bell products, greeted customers, and recommended appropriate solutions based on needs. Achieved training service and sales goals by building new customer relationships and represented the brand professionally.
Customer Service Representative at Millennium1solutions
April 1, 2019 - June 1, 2019Handled and transferred calls, built rapport with customers, and managed upset customers and challenging situations. Provided customer service for membership coordination and supported cultural preservation activities for the Rwandese society in Ottawa.
Education
Network Security (Cybersecurity Analyst) at Willis College Ottawa
January 11, 2030 - August 1, 2026Electronic Communication at IPRC Kigali
January 11, 2030 - August 1, 2026Qualifications
Industry Experience
Government, Financial Services, Telecommunications, Retail, Professional Services, Non-Profit Organization
Experience Level
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