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Remote, results-oriented customer support and CRM specialist with 4+ years of experience supporting enterprise projects and resolving customer/technical issues. Daily hands-on work with CRM platforms (Salesforce, Galaxy CRM) and a strong focus on accurate reporting and business documentation. Passionate about AI and automation, leveraging ChatGPT and AI-assisted workflows to improve productivity and deliver high-quality customer experiences in international remote teams. Also brings experience in e-commerce operations and digital content creation (Shopify/PrestaShop, Canva/Photoshop).…Remote, results-oriented customer support and CRM specialist with 4+ years of experience supporting enterprise projects and resolving customer/technical issues. Daily hands-on work with CRM platforms (Salesforce, Galaxy CRM) and a strong focus on accurate reporting and business documentation. Passionate about AI and automation, leveraging ChatGPT and AI-assisted workflows to improve productivity and deliver high-quality customer experiences in international remote teams. Also brings experience in e-commerce operations and digital content creation (Shopify/PrestaShop, Canva/Photoshop).

Georgia Christopoulou

Web Developer, Programmer, Data Analyst, +1

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Remote, results-oriented customer support and CRM specialist with 4+ years of experience supporting enterprise projects and resolving customer/technical issues. Daily hands-on work with CRM platforms (Salesforce, Galaxy CRM) and a strong focus on accurate reporting and business documentation. Passionate about AI and automation, leveraging ChatGPT and AI-assisted workflows to improve productivity and deliver high-quality customer experiences in international remote teams. Also brings experience in e-commerce operations and digital content creation (Shopify/PrestaShop, Canva/Photoshop).…Remote, results-oriented customer support and CRM specialist with 4+ years of experience supporting enterprise projects and resolving customer/technical issues. Daily hands-on work with CRM platforms (Salesforce, Galaxy CRM) and a strong focus on accurate reporting and business documentation. Passionate about AI and automation, leveraging ChatGPT and AI-assisted workflows to improve productivity and deliver high-quality customer experiences in international remote teams. Also brings experience in e-commerce operations and digital content creation (Shopify/PrestaShop, Canva/Photoshop).

Available to hire

Remote, results-oriented customer support and CRM specialist with 4+ years of experience supporting enterprise projects and resolving customer/technical issues. Daily hands-on work with CRM platforms (Salesforce, Galaxy CRM) and a strong focus on accurate reporting and business documentation.

Passionate about AI and automation, leveraging ChatGPT and AI-assisted workflows to improve productivity and deliver high-quality customer experiences in international remote teams. Also brings experience in e-commerce operations and digital content creation (Shopify/PrestaShop, Canva/Photoshop).

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Greek, Modern

Fluent

English

Fluent

Work Experience

Customer Support & CRM Specialist at Cosmote eValue

January 1, 2022 - Present

Provided remote support for enterprise projects. Worked daily with Salesforce and Galaxy CRM to manage customer interactions and track cases. Resolved customer and technical issues, and created accurate documentation and reports to support ongoing operations. Utilized AI tools and AI-assisted workflows to improve productivity and streamline repetitive tasks while maintaining quality and responsiveness.

Freelance Digital Services

January 1, 2020 - Present

Managed e-commerce operations for clients using Shopify and PrestaShop, including administrative support and ongoing store tasks. Produced digital marketing and social media content. Delivered graphic design work using Canva and Photoshop, and created business documentation and related materials to support projects and campaigns.