Detail-oriented Technical Writing graduate with experience in customer service, collaborative design projects, and user-focused problem solving. Beginning hands-on experience with website redesign, user testing, and UI/UX tools, with a strong focus on clear, audience-friendly documentation. Collaborates effectively as a team communicator and problem-solver, translating research and user feedback into practical improvements. Seeking an entry-level role to build professional experience and contribute to a team-driven environment in user experience and technical communication.

Morgan Smalley

Detail-oriented Technical Writing graduate with experience in customer service, collaborative design projects, and user-focused problem solving. Beginning hands-on experience with website redesign, user testing, and UI/UX tools, with a strong focus on clear, audience-friendly documentation. Collaborates effectively as a team communicator and problem-solver, translating research and user feedback into practical improvements. Seeking an entry-level role to build professional experience and contribute to a team-driven environment in user experience and technical communication.

Available to hire

Detail-oriented Technical Writing graduate with experience in customer service, collaborative design projects, and user-focused problem solving. Beginning hands-on experience with website redesign, user testing, and UI/UX tools, with a strong focus on clear, audience-friendly documentation.

Collaborates effectively as a team communicator and problem-solver, translating research and user feedback into practical improvements. Seeking an entry-level role to build professional experience and contribute to a team-driven environment in user experience and technical communication.

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Experience Level

Intermediate
Intermediate
Intermediate

Work Experience

Portfolio Website (UX Designer)
April 1, 2026 - June 1, 2026
Created a portfolio website using Squarespace to showcase three design cases. Developed user testing efforts for Octo Studio (a children's coding app), presenting results to identify improvements for accessibility and inclusivity. Worked on additional design case materials including Career Plus (career path exploration for high school graduates) and Pause Verify Protect (community workshop focused on AI scam prevention for older Chinese Tacoma residents).
Team Member at Pause Verify Protect- Prevention Against AI Scams
January 1, 2026 - March 1, 2026
Collaborated with a team on awareness and prevention materials for AI-related scams. Contributed to research, written content, and presentation materials for a community-focused workshop initiative.
Team Member (Website Redesign) at UWT Facility Website Redesign
April 1, 2025 - June 1, 2025
Redesigned a university facility member’s website using Pantheon. Focused on improving usability, layout, and overall user experience.
Technical Writer at JIC Website Localization Project
January 1, 2025 - March 1, 2025
Described the Japanese Investment Corporate (JIC) website’s design, features, and content to an American audience. Proposed design and content changes to better localize for U.S. users while preserving the cultural meaning and integrity of JIC.
Team Member at Career Plus App & Website Design
January 1, 2025 - March 1, 2025
Created application prototypes in Figma for a career-path discovery concept aimed at helping high school graduates. Conducted user testing and incorporated feedback into design improvements.
Technical Writer and Researcher at Installing a Medical Waste Incinerator (Mock Proposal)
September 1, 2024 - December 1, 2024
Created a proposal for a mock scenario to inform employers about risks and hazards of installing a medical waste incinerator near two hospitals and a biotech research facility. Researched health hazards and neighborhood risks and synthesized findings into proposal content.
Squad Member at MOD Pizza
February 1, 2024 - Present
Provided fast, friendly customer service in a high-volume environment. Prepared food while maintaining safety and cleanliness standards. Worked collaboratively to keep operations efficient and organized.

Education

B.A. Technical Writing at University of Washington Tacoma
January 1, 2022 - June 1, 2026
Minor: Innovation and Design at University of Washington Tacoma
January 1, 2022 - June 1, 2026
A.A. Direct Transfer Agreement at Green River Community College
January 1, 2022 - June 1, 2024

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Professional Services, Retail, Software & Internet, Non-Profit Organization