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Client Success and Customer Experience professional with international experience supporting global clients across healthcare, technology, and digital advertising. Skilled in client relationship management, cross-functional collaboration, stakeholder communication, and delivering exceptional customer experiences in fast-paced international environments. Passionate about building long-term partnerships while expanding into Client Success, Account Management, Marketing, Communications, and brand-focused roles. Open to remote, hybrid, or on-site opportunities across the European Union.…Client Success and Customer Experience professional with international experience supporting global clients across healthcare, technology, and digital advertising. Skilled in client relationship management, cross-functional collaboration, stakeholder communication, and delivering exceptional customer experiences in fast-paced international environments. Passionate about building long-term partnerships while expanding into Client Success, Account Management, Marketing, Communications, and brand-focused roles. Open to remote, hybrid, or on-site opportunities across the European Union.

Donna Bagiazidou Porto

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Client Success and Customer Experience professional with international experience supporting global clients across healthcare, technology, and digital advertising. Skilled in client relationship management, cross-functional collaboration, stakeholder communication, and delivering exceptional customer experiences in fast-paced international environments. Passionate about building long-term partnerships while expanding into Client Success, Account Management, Marketing, Communications, and brand-focused roles. Open to remote, hybrid, or on-site opportunities across the European Union.…Client Success and Customer Experience professional with international experience supporting global clients across healthcare, technology, and digital advertising. Skilled in client relationship management, cross-functional collaboration, stakeholder communication, and delivering exceptional customer experiences in fast-paced international environments. Passionate about building long-term partnerships while expanding into Client Success, Account Management, Marketing, Communications, and brand-focused roles. Open to remote, hybrid, or on-site opportunities across the European Union.

Available to hire

Client Success and Customer Experience professional with international experience supporting global clients across healthcare, technology, and digital advertising. Skilled in client relationship management, cross-functional collaboration, stakeholder communication, and delivering exceptional customer experiences in fast-paced international environments.

Passionate about building long-term partnerships while expanding into Client Success, Account Management, Marketing, Communications, and brand-focused roles. Open to remote, hybrid, or on-site opportunities across the European Union.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Greek, Modern

Fluent

English

Advanced

Russian

Intermediate

Work Experience

Service Delivery Coordinator at HCLTech

July 1, 2025 - Present

Coordinate service operations supporting Siemens Healthineers across the Greek market. Serve as the primary point of contact between hospitals, field engineers, and international stakeholders. Manage engineer scheduling, logistics, and resource planning, and coordinate spare parts procurement with European teams to minimize equipment downtime.

Customer Experience Associate – Google Ads Support at Accenture

February 1, 2025 - July 1, 2025

Supported Greek businesses using Google Ads via phone, email, and live chat. Assisted advertisers with campaign, billing, and account-related inquiries. Collaborated with specialist teams to resolve complex issues and build trusted client relationships.

Client Relations Specialist at Driven Properties

March 1, 2024 - September 1, 2024

Managed international client relationships and supported the rental journey from inquiry through move-in. Focused on ensuring smooth customer experience and effective communication throughout the process.

Key Account Manager at Uniplaces

October 1, 2022 - June 1, 2023

Managed 350+ property partners across Greece and strengthened long-term client relationships using Salesforce. Supported partner accounts to ensure ongoing collaboration and improved partner experience.

Recruitment Assistant at Anestis Hatzipourganis Law Office

October 1, 2017 - September 1, 2021

Supported recruitment and onboarding processes, handled candidate communications, and provided office administration support.