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Lead Software Engineer and staff-level technical leader with 15+ years architecting production GenAI platforms, distributed systems, and enterprise search solutions. I lead engineering teams of 10+ and drive end-to-end delivery from architecture and governance to observability, evaluation, and cost optimization. I have delivered real-time analytics and search at scale and built production agentic AI systems—most notably migrating a 70M+ annual-call IVR ecosystem to a Google ADK-based multi-agent architecture, improving call containment and cutting LLM token/inference costs significantly through context management, orchestration, and rigorous evaluation.…Lead Software Engineer and staff-level technical leader with 15+ years architecting production GenAI platforms, distributed systems, and enterprise search solutions. I lead engineering teams of 10+ and drive end-to-end delivery from architecture and governance to observability, evaluation, and cost optimization. I have delivered real-time analytics and search at scale and built production agentic AI systems—most notably migrating a 70M+ annual-call IVR ecosystem to a Google ADK-based multi-agent architecture, improving call containment and cutting LLM token/inference costs significantly through context management, orchestration, and rigorous evaluation.

Adeppa Thondur

AI Engineer, Software Engineer, Architect, +2

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Lead Software Engineer and staff-level technical leader with 15+ years architecting production GenAI platforms, distributed systems, and enterprise search solutions. I lead engineering teams of 10+ and drive end-to-end delivery from architecture and governance to observability, evaluation, and cost optimization. I have delivered real-time analytics and search at scale and built production agentic AI systems—most notably migrating a 70M+ annual-call IVR ecosystem to a Google ADK-based multi-agent architecture, improving call containment and cutting LLM token/inference costs significantly through context management, orchestration, and rigorous evaluation.…Lead Software Engineer and staff-level technical leader with 15+ years architecting production GenAI platforms, distributed systems, and enterprise search solutions. I lead engineering teams of 10+ and drive end-to-end delivery from architecture and governance to observability, evaluation, and cost optimization. I have delivered real-time analytics and search at scale and built production agentic AI systems—most notably migrating a 70M+ annual-call IVR ecosystem to a Google ADK-based multi-agent architecture, improving call containment and cutting LLM token/inference costs significantly through context management, orchestration, and rigorous evaluation.

Available to hire

Lead Software Engineer and staff-level technical leader with 15+ years architecting production GenAI platforms, distributed systems, and enterprise search solutions. I lead engineering teams of 10+ and drive end-to-end delivery from architecture and governance to observability, evaluation, and cost optimization.

I have delivered real-time analytics and search at scale and built production agentic AI systems—most notably migrating a 70M+ annual-call IVR ecosystem to a Google ADK-based multi-agent architecture, improving call containment and cutting LLM token/inference costs significantly through context management, orchestration, and rigorous evaluation.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Lead Software Engineer at Lowe's Services India Pvt. Ltd.

February 1, 2020 - Present

Led enterprise migration of a high-volume IVR ecosystem from legacy NLU and deterministic dialog flows to a production GenAI multi-agent platform using Google Agent Development Kit (ADK). Improved call containment from 18% to 40% across 70M+ annual calls while reducing live-agent dependency. Architected domain-specialized agents (e.g., order status and product availability) using Agent2Agent (A2A) for delegation and MCP for standardized tool/API integration, with shared session/context continuity via controlled state propagation and context compaction, cutting token and inference cost by 50% vs. an initial monolithic agent design. Implemented production observability and evaluation by instrumenting OpenTelemetry traces and analyzing orchestrator/subagent/LLM/tool/retrieval signals in Arize. Built GenAI IVR analytics/conversation intelligence using Azure Communication Services, Whisper, OpenAI APIs, RAG, and FAISS to process 100K+ calls/day. Defined and delivered cloud-native microserv

Software Development Engineer II / Technical Lead at TiLa (FP Tech Science Pvt. Ltd.)

October 1, 2019 - February 1, 2020

Implemented e-commerce search capabilities within a Java and Spring Boot microservices architecture for online retail. Built multi-level product documents for fashion and electrical domains and used FastText-based machine learning to predict category names.

Senior Software Engineer at Zilingo Funline Pvt. Ltd.

March 1, 2019 - October 1, 2019

Designed and optimized Elasticsearch-based e-commerce search services, including custom aggregations, analyzers, query tuning, data mappings, and relevance strategies. Developed Scala-based Elasticsearch queries and custom aggregations in an autoscaling microservices environment using the Transport Client API to improve performance and scalability.

Senior Software Engineer / Technical Lead at DRG Analytics & Insights Pvt. Ltd.

April 1, 2016 - February 1, 2019

Proposed and designed enhancements for an enterprise Insights Platform search module serving multiple business verticals. Built technical proofs of concept and presented architecture and implementation recommendations to technical and business stakeholders. Participated in platform design committee for product-search initiatives, developed custom Solr request handlers using NLP-based entity recognition, and improved search relevance using Learning to Rank and SVM models trained from clickstream data.

Software Consultant / Elasticsearch SME at Unisys Global Services India

January 1, 2015 - April 1, 2016

Delivered intelligent search, social media, and monitoring solutions for global clients. Designed an Apache Storm cluster for near-real-time ingestion into Elasticsearch and built an NLP-based sentiment algorithm across a deployed ELK stack.

Senior Software Engineer at Blue Star InfoTech Business Intelligence and Analytics Pvt. Ltd.

February 1, 2012 - January 1, 2015

Designed web-crawling and data-indexing solutions using Apache Nutch and Apache Solr. Developed information-retrieval queries using Apache Lucene and Hibernate for web and mobile products.

Technical Support Engineer at Creative Computer Services

September 1, 2010 - January 1, 2012

Supported the Recycle Rebates System for a retail telecom client (T-Mobile) using Java/J2SE with JSP/Struts/Hibernate/MySQL.