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Business graduate with a strong foundation in telesales, marketing, and project management, with a focus on customer engagement and results. Skilled at building strong client relationships, handling inquiries, and driving sales performance through effective communication and strategy. Experienced in front-line customer support and credit operations, including end-to-end case management, SLA-focused service delivery, and compliance with risk and regulatory requirements. Seeking a challenging role where creativity and problem-solving can support organizational growth and profitability.…Business graduate with a strong foundation in telesales, marketing, and project management, with a focus on customer engagement and results. Skilled at building strong client relationships, handling inquiries, and driving sales performance through effective communication and strategy. Experienced in front-line customer support and credit operations, including end-to-end case management, SLA-focused service delivery, and compliance with risk and regulatory requirements. Seeking a challenging role where creativity and problem-solving can support organizational growth and profitability.

Mohamed Ashraf Abdelgawad Helwan

Project Manager, Marketing Strategist, Content Producer, +4

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Business graduate with a strong foundation in telesales, marketing, and project management, with a focus on customer engagement and results. Skilled at building strong client relationships, handling inquiries, and driving sales performance through effective communication and strategy. Experienced in front-line customer support and credit operations, including end-to-end case management, SLA-focused service delivery, and compliance with risk and regulatory requirements. Seeking a challenging role where creativity and problem-solving can support organizational growth and profitability.…Business graduate with a strong foundation in telesales, marketing, and project management, with a focus on customer engagement and results. Skilled at building strong client relationships, handling inquiries, and driving sales performance through effective communication and strategy. Experienced in front-line customer support and credit operations, including end-to-end case management, SLA-focused service delivery, and compliance with risk and regulatory requirements. Seeking a challenging role where creativity and problem-solving can support organizational growth and profitability.

Available to hire

Business graduate with a strong foundation in telesales, marketing, and project management, with a focus on customer engagement and results. Skilled at building strong client relationships, handling inquiries, and driving sales performance through effective communication and strategy.

Experienced in front-line customer support and credit operations, including end-to-end case management, SLA-focused service delivery, and compliance with risk and regulatory requirements. Seeking a challenging role where creativity and problem-solving can support organizational growth and profitability.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Beginner

Beginner

Language

English

Fluent

German

Beginner

Work Experience

CLM Help Desk Officer at CLM Help Desk Officer (UK)

January 1, 2026 - Present

Provided front-line customer support via phone and email, managing inquiries and resolving account-related issues while meeting SLA targets. Handled end-to-end case management by maintaining accurate documentation, coordinating with cross-functional teams, and ensuring timely resolution of complex customer problems. Ensured compliance with service standards, SLAs, and customer lifecycle processes while maintaining high-quality records. Supported process improvement by identifying customer pain points and recommending workflow enhancements to increase efficiency and satisfaction. Applied Lean Six Sigma principles to streamline operations and improve the overall customer experience.

CLM Help Desk Officer at CLM Help Desk (UK)

January 1, 2026 - Present

Provided front-line customer support via phone and email, managing inquiries and resolving account-related issues while meeting SLA targets. Handled end-to-end case management by maintaining accurate documentation, coordinating with cross-functional teams, and ensuring timely resolution of complex customer issues. Ensured compliance with service standards, SLAs, and customer lifecycle processes while maintaining high-quality support records. Identified customer pain points and recommended workflow enhancements to improve operational efficiency and customer satisfaction. Applied Lean Six Sigma principles to support process changes that streamlined operations and improved the overall customer experience.

Credit Operation Executive at QNB Egypt

April 1, 2025 - January 1, 2026

Owned end-to-end processing of SME credit facilities in alignment with the bank’s risk management framework, internal policies, and regulatory requirements. Ensured operational accuracy and efficiency while maintaining robust risk and control standards. Collaborated with cross-functional teams to deliver seamless, customer-centric credit operations that meet business objectives and compliance obligations.

Credit Operations Executive (SME Credit Operations) at QNB Egypt

April 1, 2025 - January 1, 2026

Owned end-to-end processing of SME credit facilities with alignment to the bank’s risk management framework, internal policies, and regulatory requirements. Focused on operational accuracy and efficiency while maintaining strong risk and control standards. Collaborated with cross-functional teams to deliver customer-centric credit operations that meet business objectives and compliance obligations.

Telesales Agent at Shagardi

April 1, 2024 - July 1, 2024

Generated leads and performed outbound calls to promote services and close sales. Achieved consistent sales targets contributing to revenue growth. Built strong customer relationships through effective communication and a persuasive approach.

Telesales and Marketing Agent at Webhelp

September 1, 2023 - January 1, 2024

Used telesales experience to support brand communications and achieve sales goals in a fast-paced environment. Took a results-oriented approach to meet targets. Developed and executed marketing strategies to enhance brand awareness and drive customer engagement.