Experienced marketing and communications graduate with 8+ years of retail and customer-facing experience, driving engagement and revenue through targeted marketing and operational improvements. Skilled in managing customer communications, email campaigns, social media, and staff training, with a focus on enhancing day-to-day business operations. Proficient in front-desk operations and client relationship management, coordinating marketing activities, and supporting branding, content creation, and campaign performance analysis. Adept at handling multiple store operations, improving inventory and customer satisfaction, and working cross-functionally to deliver seamless customer experiences.

Diliân Antonov

Experienced marketing and communications graduate with 8+ years of retail and customer-facing experience, driving engagement and revenue through targeted marketing and operational improvements. Skilled in managing customer communications, email campaigns, social media, and staff training, with a focus on enhancing day-to-day business operations. Proficient in front-desk operations and client relationship management, coordinating marketing activities, and supporting branding, content creation, and campaign performance analysis. Adept at handling multiple store operations, improving inventory and customer satisfaction, and working cross-functionally to deliver seamless customer experiences.

Available to hire

Experienced marketing and communications graduate with 8+ years of retail and customer-facing experience, driving engagement and revenue through targeted marketing and operational improvements. Skilled in managing customer communications, email campaigns, social media, and staff training, with a focus on enhancing day-to-day business operations.

Proficient in front-desk operations and client relationship management, coordinating marketing activities, and supporting branding, content creation, and campaign performance analysis. Adept at handling multiple store operations, improving inventory and customer satisfaction, and working cross-functionally to deliver seamless customer experiences.

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Language

English
Fluent
French
Advanced
Bulgarian
Advanced

Work Experience

Employment History Administrator at Club Pilates at Sydney
March 1, 2026 - August 1, 2026
Managed daily front-desk operations, processed visitor check-ins, and routed inquiries to appropriate departments. Processed new member enrollments, explained class packages, and improved package uptake among walk-ins. Handled member complaints, issued refunds/credits per policy, and restored client satisfaction. Scheduled instructor classes and coordinated substitute staff shifts to maintain full daily class coverage. Developed targeted email reminders for no-shows to recover lost class enrollments. Managed daily operations across multiple studios during liquidation for optimal efficiency and ensured sales growth and inventory control through strategic planning and execution.
Consultant at HILCO Global Management
January 1, 2025 - January 1, 2025
Public Relations Coordinator / PR Diploma-level role at E ducation
January 1, 2022 - January 1, 2023
Communications and Marketing Coordinator at Judit(h) and Charles at Ottawa, ON
June 1, 2020 - June 1, 2020
Coordinated communications and marketing activities, supporting campaign execution and content planning. Managed marketing communications deliverables and assisted with brand/customer-facing initiatives.
Digital Marketing Role at The BMG Group
May 1, 2018 - January 1, 2025
Supported marketing activities and sales-related operations within the organization, contributing to campaign visibility and customer engagement.

Education

Degree at Algonquin College
January 1, 2022 - January 1, 2023
Diploma at Algonquin College
January 1, 2018 - January 1, 2020
High School Diploma at Algonquin College
January 1, 2014 - January 1, 2018
Secondary School Diploma at John McCrae Secondary School
January 1, 2014 - January 1, 2018
Degree at University of Ottawa
January 1, 2018 - January 1, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Education, Professional Services, Media & Entertainment, Government