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People-oriented and always eager to learn and improve, Carolina is a dedicated, hard-working team member with an internal drive to deliver excellence. They are organised and comfortable working independently or supporting a team in busy, fast-paced environments. They have experience leading teams, delivering bilingual customer service (English and Portuguese), handling cashier and stock duties, and maintaining clean, efficient workspaces. They are now seeking a new and challenging role that best uses their existing skills while supporting further professional development.…People-oriented and always eager to learn and improve, Carolina is a dedicated, hard-working team member with an internal drive to deliver excellence. They are organised and comfortable working independently or supporting a team in busy, fast-paced environments. They have experience leading teams, delivering bilingual customer service (English and Portuguese), handling cashier and stock duties, and maintaining clean, efficient workspaces. They are now seeking a new and challenging role that best uses their existing skills while supporting further professional development.

CAROLINA PEREIRA

Project Manager, Production Coordinator, Event Visualizer

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People-oriented and always eager to learn and improve, Carolina is a dedicated, hard-working team member with an internal drive to deliver excellence. They are organised and comfortable working independently or supporting a team in busy, fast-paced environments. They have experience leading teams, delivering bilingual customer service (English and Portuguese), handling cashier and stock duties, and maintaining clean, efficient workspaces. They are now seeking a new and challenging role that best uses their existing skills while supporting further professional development.…People-oriented and always eager to learn and improve, Carolina is a dedicated, hard-working team member with an internal drive to deliver excellence. They are organised and comfortable working independently or supporting a team in busy, fast-paced environments. They have experience leading teams, delivering bilingual customer service (English and Portuguese), handling cashier and stock duties, and maintaining clean, efficient workspaces. They are now seeking a new and challenging role that best uses their existing skills while supporting further professional development.

Available to hire

People-oriented and always eager to learn and improve, Carolina is a dedicated, hard-working team member with an internal drive to deliver excellence. They are organised and comfortable working independently or supporting a team in busy, fast-paced environments.

They have experience leading teams, delivering bilingual customer service (English and Portuguese), handling cashier and stock duties, and maintaining clean, efficient workspaces. They are now seeking a new and challenging role that best uses their existing skills while supporting further professional development.

Skills

Leadership

Microsoft Office

Experience Level

Leadership

Expert

Microsoft Office

Intermediate

Language

Portuguese

Fluent

English

Advanced

Spanish; Castilian

Intermediate

Work Experience

Team Leader at Gail’s Bakery

July 1, 2021 - Present

Lead and work alongside a team of at least 5 people in a fast-paced, loud environment, delivering top-quality customer service. Interact with customers and coworkers from diverse backgrounds, providing bilingual service in English and Portuguese. Handle stock receiving and inventory checks, including regular stocking and rotation, while maintaining a clean and tidy workspace. Multi-task during high-pressure situations and support efficient daily operations. Also perform cashier duties and demonstrate strong communication and teamwork. Consistently serve customers with a friendly, kind approach regardless of external circumstances.

Catering Assistant at D’Licious

May 1, 2021 - August 1, 2021

Prepared food and beverages including savoury and sweet crêpes, milkshakes, ice cream scoops and sundaes, coffee (hot and cold) and coffee products, waffles, and smoothies. Stocked and rotated inventory regularly and maintained clean, tidy work areas. Participated in opening and closing procedures and supported smooth daily operations through teamwork, communication, and multi-tasking. Also performed cashier duties.

Customer Service Representative at Home Chocolate Factory

February 1, 2019 - August 1, 2020

Provided bilingual English and Portuguese customer service by handling account inquiries and resolving product/service complaints to ensure customer satisfaction. Answered customer questions and addressed problems both in person and via phone. Assisted with retail needs by recommending, selecting, and helping locate merchandise based on customer requests. Computed accurate sales prices, supported fulfilment of customer orders placed in person, by email, online, and via telephone, and completed daily domestic and international shipping arrangements. Regularly stocked and rotated inventory, performed cashier duties, supported order and product assistance, and maintained cleanliness of the workspace.

Visitor Assistant at Oceanário de Lisboa

June 1, 2018 - January 1, 2019

Delivered exceptional customer service by listening to visitor concerns and answering questions. Managed ticket sales efficiently and provided necessary information to visitors. Interacted with diverse groups of different nationalities and handled a high volume of visitors, gaining conflict resolution and communication skills through daily visitor-facing responsibilities.