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Self-motivated and versatile professional with extensive experience in customer-facing roles, hospitality, and financial administration. Proven ability to enhance the customer/guest experience through attentive service, efficient conflict resolution, and strong communication. Adaptable team player who thrives in fast-paced environments, with additional expertise in bookkeeping, invoice processing, data entry, and multi-lingual client relations.…Self-motivated and versatile professional with extensive experience in customer-facing roles, hospitality, and financial administration. Proven ability to enhance the customer/guest experience through attentive service, efficient conflict resolution, and strong communication. Adaptable team player who thrives in fast-paced environments, with additional expertise in bookkeeping, invoice processing, data entry, and multi-lingual client relations.

YOUSSEF KOUZA

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Self-motivated and versatile professional with extensive experience in customer-facing roles, hospitality, and financial administration. Proven ability to enhance the customer/guest experience through attentive service, efficient conflict resolution, and strong communication. Adaptable team player who thrives in fast-paced environments, with additional expertise in bookkeeping, invoice processing, data entry, and multi-lingual client relations.…Self-motivated and versatile professional with extensive experience in customer-facing roles, hospitality, and financial administration. Proven ability to enhance the customer/guest experience through attentive service, efficient conflict resolution, and strong communication. Adaptable team player who thrives in fast-paced environments, with additional expertise in bookkeeping, invoice processing, data entry, and multi-lingual client relations.

Available to hire

Self-motivated and versatile professional with extensive experience in customer-facing roles, hospitality, and financial administration. Proven ability to enhance the customer/guest experience through attentive service, efficient conflict resolution, and strong communication.

Adaptable team player who thrives in fast-paced environments, with additional expertise in bookkeeping, invoice processing, data entry, and multi-lingual client relations.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Beginner

Language

Arabic

Fluent

French

Fluent

English

Advanced

Work Experience

Front of House Team Member at Premier Inn Hotel Manchester

October 1, 2025 - Present

Greeted guests upon arrival and provided immediate assistance in a welcoming manner. Processed payments accurately including cash, card transactions, and complex bill splitting. Maintained cleanliness and organization in dining/service areas while adhering to health and safety regulations. Delivered efficient high-volume food and drink service during peak hours, clearing and resetting tables promptly to minimize guest wait times. Resolved guest inquiries and complaints with empathy and professionalism, escalating larger operational issues to management when necessary.

Front of House Team Member at City of Quebec

February 1, 2024 - September 30, 2025

Provided a warm first impression by welcoming visitors. Assisted team members during rush hours to maintain service quality and team cohesion in a fast-paced environment. Managed high-volume food and drink orders while ensuring accurate cash and digital payment processing.

Accounting Assistant at MAZALU LTD

February 1, 2021 - December 31, 2023

Managed daily bookkeeping including accounts receivable, accounts payable, banking reconciliation, and disbursements. Maintained the general ledger with accurate journal entries and reconciled bank statements to quickly resolve discrepancies. Handled petty cash transactions and kept detailed expenditure records for strong financial accountability. Prepared and processed invoices and bills to support timely business operations, and provided secure administrative support including filing and photocopying of sensitive information.

Shop Assistant at Zara Malta

October 1, 2020 - December 31, 2020

Assisted customers in locating products and provided tailored recommendations based on needs. Maintained neat and clean shelves through visual merchandising. Managed floor stock levels and replenished items to optimize inventory and support an appealing shopping environment.

Front of House Team Member at Hugo's Burger Malta

January 1, 2018 - September 30, 2020

Welcomed guests, processed payments, and delivered fast service during high-volume peak hours. Ensured health and safety compliance by keeping dining and service areas clean and well maintained.

Shop Assistant at Zara London

December 1, 2016 - December 31, 2017

Managed stock rotation on shelves to reduce waste and minimize store losses. Resolved customer complaints with empathy to build positive relationships and brand loyalty.

Human Resources Assistant at OCP Group

May 1, 2016 - September 30, 2016

Developed position descriptions and managed job board postings to attract qualified candidates. Recorded interviews, maintained candidate correspondence, and kept detailed records for onboarding. Supported managers with ad-hoc administrative tasks to improve departmental operational efficiency.