Available to hire
Customer support professional with 4+ years of experience handling phone, chat, and email support, technical troubleshooting, and escalations. Promoted from Customer Service Representative to Subject Matter Expert while maintaining strong KPI performance (AHT, SLA, QA, and customer satisfaction).
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Work Experience
Sales Assistant / Customer Experience Specialist at Eden Textile
January 1, 2026 - June 1, 2026Managed end-to-end customer relations across chat, email, and phone. Qualified and followed up with leads, generated quotes, and processed orders to streamline the sales pipeline. Maintained CRM accuracy and improved client tracking for better account management.
Social Media Manager at Freelance — Countertop & Home Improvement Business
January 1, 2026 - July 1, 2026Built and maintained a content calendar to plan posts and write copy for consistent cadence. Managed community engagement through DMs, comments, and mentions, and tracked reach/engagement to refine strategy. Monitored algorithm updates and relevant trends to keep content timely and aligned with audience interests.
Customer Retail & Amazon eCommerce Support Representative at Teleperformance — Amazon Retail
July 1, 2025 - January 1, 2026Resolved Amazon order, payment, return, and shipping inquiries via phone, chat, and email. Supported product listing updates and improved catalog accuracy to reduce customer confusion and returns. Consistently met productivity, AHT, SLA, and quality KPIs in a high-volume support environment.
Subject Matter Expert at Teleperformance — Ring Amazon
May 1, 2023 - June 1, 2025Supported managers with calendar and email management, prioritizing tasks and drafting replies for leadership. Entered performance data and prepared end-of-day reports (AHT, CSAT/DSAT, NPS, transfer rates). Took escalation calls on behalf of managers, resolved issues, and documented outcomes in the CRM. Coached and mentored 20+ agents and led the #1 performing team among 25 with a 98% QA score.
Technical Support & Sales Representative at Teleperformance — Ring Amazon
July 1, 2022 - May 1, 2023Troubleshot hardware, software, Wi-Fi, VPN, and connectivity issues, guiding customers step-by-step to resolution. Exceeded upselling targets while maintaining strong CSAT results. Recognized as a Global Top 3 Agent across all sites.
Customer Service Representative at Teleperformance — Ring Amazon
September 1, 2021 - June 1, 2022Provided phone and email support for billing, account management, and order inquiries. Built customer relationships through active listening and provided accurate information to improve retention.
Education
High School Diploma (General Academic Strand) at Sta. Lucia National High School
January 1, 2020 - January 1, 2020High School Diploma — General Academic Strand at Sta. Lucia National High School
January 1, 2020 - January 1, 2020Qualifications
Industry Experience
Retail, Telecommunications, Professional Services, Media & Entertainment
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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