Senior Associate in Cargo Operations with 21 years of detail-oriented experience supporting end-to-end import cargo shipping operations in compliance with client SOPs, SLAs, and turnaround-time requirements. Skilled in coordinating shipping line bookings, validating shipping documentation, managing exceptions (rollovers, amendments, vessel changes, disruptions), and handling import processes including manifest submissions and arrival notices. Recognized for strong coordination, proactive work ethic, and adaptability in fast-paced, cross-functional environments. Holds a Foundation Diploma and is pursuing a Diploma in Business Management, with experience mentoring and training teams as a Certified Trainer and Subject Matter Expert (SME) in shipping operations at WNS.

Rithmidesilva

Senior Associate in Cargo Operations with 21 years of detail-oriented experience supporting end-to-end import cargo shipping operations in compliance with client SOPs, SLAs, and turnaround-time requirements. Skilled in coordinating shipping line bookings, validating shipping documentation, managing exceptions (rollovers, amendments, vessel changes, disruptions), and handling import processes including manifest submissions and arrival notices. Recognized for strong coordination, proactive work ethic, and adaptability in fast-paced, cross-functional environments. Holds a Foundation Diploma and is pursuing a Diploma in Business Management, with experience mentoring and training teams as a Certified Trainer and Subject Matter Expert (SME) in shipping operations at WNS.

Available to hire

Senior Associate in Cargo Operations with 21 years of detail-oriented experience supporting end-to-end import cargo shipping operations in compliance with client SOPs, SLAs, and turnaround-time requirements. Skilled in coordinating shipping line bookings, validating shipping documentation, managing exceptions (rollovers, amendments, vessel changes, disruptions), and handling import processes including manifest submissions and arrival notices.

Recognized for strong coordination, proactive work ethic, and adaptability in fast-paced, cross-functional environments. Holds a Foundation Diploma and is pursuing a Diploma in Business Management, with experience mentoring and training teams as a Certified Trainer and Subject Matter Expert (SME) in shipping operations at WNS.

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Work Experience

Intern - Development Merchandise at MAS Active Trading - Nawala, Sri Lanka
October 1, 2024 - May 31, 2025
Supported product development and contributed to ensuring high-quality outcomes for the apparel merchandising process. Coordinated color sample management and ensured accurate, timely delivery aligned with project timelines. Acted as a liaison between sample room, business teams, and key departments to ensure smooth workflow. Collaborated with embellishment, planning, and sourcing teams to ensure styles were ready for customer approvals. Worked with suppliers to source appropriate materials and trims while maintaining quality and cost effectiveness. Oversees sample development progress, tracked timelines, and ensured on-time submissions to buyers. Assisted with quality assurance by working closely with quality control teams to meet product standards and customer expectations. Prepared and analyzed reports to support management decisions and monitored project timelines to maintain deadlines. Coordinated with buyers for requirements, provided updates, and addressed concerns during develo
Sales Administrator at City Pak by Hayleys Advantis - Colombo, Sri Lanka
June 1, 2024 - October 1, 2024
Provided sales support by assisting the sales team with lead generation, quotation preparation, and follow-up communications to drive revenue growth. Maintained accurate records of transactions, shipments, and customer interactions to ensure compliance with company policies and industry regulations. Coordinated with logistics teams to track shipments, manage delivery schedules, and resolve shipment and delivery issues. Analyzed sales and operational data to identify trends, report performance metrics, and suggest improvements in efficiency and effectiveness. Acted as a liaison between customers, sales, and logistics teams to ensure smooth coordination and clear communication throughout the delivery process. Performed general administrative tasks including meeting scheduling, report preparation, and correspondence management.
Senior Associate - Operations at WNS - Colombo, Sri Lanka
January 1, 2014 - Present
Managed end-to-end import cargo shipping operations for Pacific International Lines (PIL) to ensure compliance with client SOPs and SLAs and meet turnaround-time requirements. Coordinated and executed shipping line bookings for import shipments, ensuring vessel availability, accurate schedules, and alignment with client requirements. Liaised with shipping lines, freight forwarders, and internal stakeholders to confirm bookings, space allocation, and import cut-off timelines. Prepared, reviewed, and validated shipping documentation including booking confirmations, bills of lading instructions, and routing details. Handled operational exceptions such as rollovers, booking amendments, vessel changes, and scheduled disruptions. Managed import processes including import manifest submissions and preparation/submission of Arrival Notices (AN). Ensured accuracy and consistency of shipment data across internal systems and client platforms. Responded to client queries and escalations related to

Education

Foundation Diploma at University / Institute not specified
January 11, 2030 - August 6, 2026
Diploma in Business Management (Ordinary Level Examination) at Australian College of Business & Technology (ACBT) - Sri Lanka
January 1, 2023 - January 1, 2023
Foundation in Business Management at Nawaloka College of Higher Studies - Sri Lanka
January 1, 2022 - January 1, 2023

Qualifications

Diploma in Business Management
January 11, 2030 - August 6, 2026
Certified Trainer & Subject Matter Expert (SME) - Shipping Operations
January 11, 2030 - August 6, 2026
Golden Attitude Certificate
January 11, 2030 - August 6, 2026
Sports Merit / Awards (100m and 4x100m)
January 1, 2016 - January 1, 2018

Industry Experience

Transportation & Logistics, Wholesale & Distribution, Retail

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