I am a hardworking, self-motivated professional with experience in sales, customer service, and call center operations. I have worked across telecommunications, media, and real estate, focusing on customer engagement and achieving sales targets. I bring strong communication skills in English and Kiswahili, with a customer-focused approach to handling inbound and outbound calls, supporting clients, and ensuring smooth handovers and inventory processes.

Alice Wacuka Ndung’u

I am a hardworking, self-motivated professional with experience in sales, customer service, and call center operations. I have worked across telecommunications, media, and real estate, focusing on customer engagement and achieving sales targets. I bring strong communication skills in English and Kiswahili, with a customer-focused approach to handling inbound and outbound calls, supporting clients, and ensuring smooth handovers and inventory processes.

Available to hire

I am a hardworking, self-motivated professional with experience in sales, customer service, and call center operations. I have worked across telecommunications, media, and real estate, focusing on customer engagement and achieving sales targets.

I bring strong communication skills in English and Kiswahili, with a customer-focused approach to handling inbound and outbound calls, supporting clients, and ensuring smooth handovers and inventory processes.

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Experience Level

Intermediate
Intermediate
Intermediate

Language

English
Fluent
Swahili
Fluent

Work Experience

Business Executive
June 1, 2024 - December 31, 2026
Selling TV, radio, and print media products.
Associate Customer Service / Telesales / Call Centre Agent
May 1, 2024 - August 7, 2026
Receives inbound and outbound calls as part of customer service and telesales; provides support through call-center operations.
Business Executive at Techno Brain Bpo
February 9, 2024 - Present
Selling TV, radio, and print media products while supporting customer acquisition and retention through telesales and account engagement.
Sales representative at Standard media group Techno Brain Bpo
February 9, 2024 - May 1, 2024
Sales and customer outreach for media and related services, including telesales and selling TV/radio/print.
Associate Customer Service / Telesales (Call Center) at Techno Brain Bpo
February 9, 2024 - May 31, 2024
Receive inbound and outbound calls and handle customer service telesales activities.
Associate Customer Service (Telesales) / Call Centre Agent at Techno Brain Bpo
January 1, 2024 - Present
Receive inbound and outbound calls, handle customer inquiries, support telesales activities, and provide customer assistance via the call center.
Sales representative / Customer Service (Telesales) at Standard media group
February 9, 2022 - May 31, 2024
Worked as a sales representative handling sales activities and customer engagement within media-related services.
Sales representative at Standard media group Techno Brain Bpo
February 1, 2022 - April 30, 2024
Sales representative role supporting sales and customer acquisition activities within the media/BPO environment.
Sales representative at Standard media group
January 1, 2022 - February 8, 2024
Sales representative at Safaricom Limited
August 1, 2019 - December 31, 2022
Snagging, inventory handling, and customer handovers.
Sales Representative at Good living Properties ltd
July 1, 2018 - June 30, 2019
Sales of properties and customer engagement for property deals.
Car and General Sales Representative at Good living Properties ltd
June 1, 2015 - December 31, 2017
Sales representative focused on client acquisition and promoting products/services for car and general segments within the property-related business.
Sales Representative at Car and General
June 1, 2015 - Present

Education

at St Marks Secondary Schools
January 1, 2008 - December 31, 2011
at NETSTOP Computer Training
January 1, 2013 - December 31, 2013
at NIBS College
January 1, 2020 - December 31, 2021
at NETSTOP COMPUTER TRAINING
January 11, 2030 - January 1, 2013
at ST MARKS SECONDARY SCHOOLS
January 1, 2008 - January 1, 2011
at NIBS COLLEGE
January 1, 2020 - January 1, 2021
at NIBS College
January 1, 2020 - January 1, 2021
at St Marks Secondary Schools
January 1, 2008 - January 1, 2011
at NETSTOP COMPUTER TRAINING
January 1, 2013 - August 7, 2026
at St Marks Secondary Schools
January 1, 2008 - January 1, 2011
at NIBS College
January 1, 2020 - January 1, 2021
at NETSTOP Computer Training
January 1, 2013 - January 1, 2013

Qualifications

NETSTOP Computer Training
January 1, 2013 - December 31, 2013
NETSTOP COMPUTER TRAINING
January 11, 2030 - January 1, 2013
Computer Training (NETSTOP COMPUTER TRAINING)
January 1, 2013 - August 7, 2026
Computer Training
January 1, 2013 - August 7, 2026

Industry Experience

Real Estate & Construction, Media & Entertainment, Telecommunications, Retail, Professional Services, Other

Experience Level

Intermediate
Intermediate
Intermediate

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