Ahmed Bousnina

Assisted with ongoing troubleshooting and client support, focusing on fast resolution of network, server, and website problems, with documented tickets and escalations as needed.

Web Hosting / L1 Support Specialist (Internship) at Canadaz / Support L1 (listed: Web Hosting Canada)

Provided technical support for hosting and server issues (hosting, domain, DNS, and email setup), handled troubleshooting for network/server/website problems, maintained ticket records, and escalated complex cases to the technical team.

Web Hosting & Support / L1 Specialist (technical support, hosting operations) at Canada (web hosting / support internship mentioned)

Provided technical support to clients through chat, email, and phone, resolving hosting, domain, and server issues. Troubleshot network, server, and website problems to ensure fast resolution and high customer satisfaction. Managed DNS configurations and client email setup. Collaborated with the technical team to escalate and resolve advanced cases and maintained accurate records in the ticketing system.

SOC & Automated Incident Response Platform / L1 Specialist at CyberShield Banking (SOC & automated incident response platform)

Automated SOC platform for a simulated banking environment including real-time detection, intelligent triage, threat intelligence, and incident containment. Deployed an end-to-end SOC architecture using Wazuh, TheHive, MISP, Suricata IPS, ELK Stack, and network segmentation (DMZ/LAN/SOC/Honeynet). Automated incident triage and containment through SIEM/SOAR workflows, firewall rules (OPNsense/pfSense), Slack notifications, and a complete audit trail. Integrated a custom AI classifier for malware, ransomware, phishing, and reconnaissance, mapped to MITRE ATT&CK and aligned with PCI-DSS, ISO 27001, NIST CSF, and GDPR.

Internship - Real-Time ASL Recognition (Intership) at SWEF TECH (App SWIFTECH)

Developed a real-time ASL recognition application using machine learning/automation components and delivered internship results via a structured QA/automation approach.

LA N G U A G E S (SWE/Dev) — Internship/Project: Real-Time ASL Recognition at ASL Recognition Internship (SWIFTECH / support internship mentioned in resume)

Developed a Flutter/Django real-time ASL recognition application. Implemented server-side gesture recognition with low-latency feedback to improve user experience. Focused on accessibility and inclusive communication for sign language users. Built automated QA reporting by integrating Jenkins with Jira/Xray using Python, reducing manual reporting time by 50%. Created test executions, imported results, and generated HTML summary emails. Ensured reliability and security via environment variables, logging, and error handling.

SOC & Automated Incident Response Platform Developer at ESPRIT (CyberShield Banking | SOC & Automated Incident Response Platform)

Built an end-to-end SOC architecture for a simulated banking environment, using Wazuh, TheHive, MISP, Suricata IPS, ELK Stack, and DMZ/LAN/SOC/Honeynet segmentation. Automated incident triage and containment using SIEM/SOAR workflows, firewall rules (OPNsense/pfSense), Slack notifications, and full audit trails. Integrated a custom AI classifier mapped to MITRE ATT&CK and aligned with PCI-DSS, ISO 27001, NIST CSF, and GDPR.

Flutter/Django Engineer (ASL Gesture Recognition App) at ESPRIT

Developed a Flutter/Django mobile app for real-time ASL recognition. Implemented server-side gesture recognition with low-latency feedback and improved accessibility for sign language users via inclusive communication features.