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I have experience in customer service roles in fast-changing environments (cinema, retail, hotline), handling direct customer contact efficiently, including situations requiring quick action, good organization, and clear communication. I maintain positive service standards and high-quality image while working within internal processes and documentation. In parallel, I develop in film production and creative project organization, supported by skills in communication, creativity, and teamwork. I also have experience with sales/service processes including returns and complaints handling, invoicing, and supporting customers in product selection and purchase.…I have experience in customer service roles in fast-changing environments (cinema, retail, hotline), handling direct customer contact efficiently, including situations requiring quick action, good organization, and clear communication. I maintain positive service standards and high-quality image while working within internal processes and documentation. In parallel, I develop in film production and creative project organization, supported by skills in communication, creativity, and teamwork. I also have experience with sales/service processes including returns and complaints handling, invoicing, and supporting customers in product selection and purchase.

Klaudia Moskwa

Film Producer, Film Director, Video Editor, +1

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I have experience in customer service roles in fast-changing environments (cinema, retail, hotline), handling direct customer contact efficiently, including situations requiring quick action, good organization, and clear communication. I maintain positive service standards and high-quality image while working within internal processes and documentation. In parallel, I develop in film production and creative project organization, supported by skills in communication, creativity, and teamwork. I also have experience with sales/service processes including returns and complaints handling, invoicing, and supporting customers in product selection and purchase.…I have experience in customer service roles in fast-changing environments (cinema, retail, hotline), handling direct customer contact efficiently, including situations requiring quick action, good organization, and clear communication. I maintain positive service standards and high-quality image while working within internal processes and documentation. In parallel, I develop in film production and creative project organization, supported by skills in communication, creativity, and teamwork. I also have experience with sales/service processes including returns and complaints handling, invoicing, and supporting customers in product selection and purchase.

Available to hire

I have experience in customer service roles in fast-changing environments (cinema, retail, hotline), handling direct customer contact efficiently, including situations requiring quick action, good organization, and clear communication. I maintain positive service standards and high-quality image while working within internal processes and documentation.

In parallel, I develop in film production and creative project organization, supported by skills in communication, creativity, and teamwork. I also have experience with sales/service processes including returns and complaints handling, invoicing, and supporting customers in product selection and purchase.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Beginner

Language

English

Beginner

Work Experience

Helpline Consultant at Warta S.A.

January 1, 2025 - Present

Phone customer service in accordance with procedures. Analyzed reports and solved ongoing problems, working within internal systems and documentation. Maintained positive service standards and effective communication.

Customer Advisor at NIKE Retail B.V.

January 1, 2024 - January 1, 2025

Provided direct customer service and sales of services, ensuring positive viewer/customer experience. Worked in a fast-changing environment with teamwork and consistent execution of operational and maintenance tasks. Supported customers in product selection and purchase processing, handled returns and complaints, and performed invoicing. Contributed to achieving team sales goals and maintained attention to product display and visual standards.

Customer and Bar Service Staff at Helios S.A.

January 1, 2021 - January 1, 2024

Direct customer service and support during special events/organization and onboarding of new employees. Provided direct customer service and technical support, ensured a positive viewer experience, and maintained the company image and high-quality services. Trained and supported staff and performed operational and maintenance tasks. Handled customer interactions, including service and operational responsibilities aligned with procedures and service standards.