Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

MSc Management graduate from the University of Essex with practical experience across business operations, e-commerce, customer service, retail, and fashion entrepreneurship. I manage end-to-end operations, coordinate suppliers, support customer relationships, and drive operational improvements in fast-paced environments. I founded an independent fashion brand where I handled product development, sourcing, inventory coordination, digital marketing, and business administration. I bring strong organization, communication, problem-solving, and relationship management skills, with a focus on brand growth and a great customer experience.…MSc Management graduate from the University of Essex with practical experience across business operations, e-commerce, customer service, retail, and fashion entrepreneurship. I manage end-to-end operations, coordinate suppliers, support customer relationships, and drive operational improvements in fast-paced environments. I founded an independent fashion brand where I handled product development, sourcing, inventory coordination, digital marketing, and business administration. I bring strong organization, communication, problem-solving, and relationship management skills, with a focus on brand growth and a great customer experience.

Shivani Tiwari

Designer, Brand Designer, Digital Marketer, +1





MSc Management graduate from the University of Essex with practical experience across business operations, e-commerce, customer service, retail, and fashion entrepreneurship. I manage end-to-end operations, coordinate suppliers, support customer relationships, and drive operational improvements in fast-paced environments. I founded an independent fashion brand where I handled product development, sourcing, inventory coordination, digital marketing, and business administration. I bring strong organization, communication, problem-solving, and relationship management skills, with a focus on brand growth and a great customer experience.…MSc Management graduate from the University of Essex with practical experience across business operations, e-commerce, customer service, retail, and fashion entrepreneurship. I manage end-to-end operations, coordinate suppliers, support customer relationships, and drive operational improvements in fast-paced environments. I founded an independent fashion brand where I handled product development, sourcing, inventory coordination, digital marketing, and business administration. I bring strong organization, communication, problem-solving, and relationship management skills, with a focus on brand growth and a great customer experience.

Available to hire

MSc Management graduate from the University of Essex with practical experience across business operations, e-commerce, customer service, retail, and fashion entrepreneurship. I manage end-to-end operations, coordinate suppliers, support customer relationships, and drive operational improvements in fast-paced environments.

I founded an independent fashion brand where I handled product development, sourcing, inventory coordination, digital marketing, and business administration. I bring strong organization, communication, problem-solving, and relationship management skills, with a focus on brand growth and a great customer experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Hindi

Advanced

Work Experience

Brand Ambassador at R EL Field Marketing

January 1, 2025 - Present

Represented consumer brands through promotional campaigns, customer engagement, and product awareness activities. Communicated product information effectively and built strong relationships with customers. Supported marketing campaigns by increasing brand visibility and gathering customer feedback. Identified customer preferences and provided insights to support brand performance. Maintained high standards of communication, presentation, and customer service.

Brand Ambassador at R E L Field Marketing

January 1, 2025 - Present

Represent consumer brands through promotional campaigns, customer engagement, and product awareness activities. Communicate product information effectively and build strong customer relationships. Support marketing campaigns by increasing brand visibility and gathering customer feedback, and identify customer preferences to inform brand performance. Maintain high standards of communication, presentation, and customer service.

Customer Service Assistant at Subway

January 1, 2025 - Present

Provide excellent customer service in a high-volume retail environment while maintaining company standards. Handle customer orders, payments, food preparation, and daily operational tasks accurately and efficiently. Collaborate with team members to ensure smooth service during busy periods. Follow health and safety procedures and food safety guidelines to maintain quality standards, and resolve customer queries professionally while delivering a positive customer experience.

Fashion Designer & E-commerce Executive at Tinge by Bhum i

January 1, 2023 - January 1, 2024

Managed e-commerce operations including product uploads, order processing, inventory updates, and customer enquiries. Built positive customer relationships by providing product guidance, resolving enquiries, and supporting customer satisfaction. Worked with suppliers and internal teams to support product availability and efficient business operations. Assisted with social media content, promotional campaigns, and online brand activities to increase customer engagement. Maintained accurate product records and documentation to support day-to-day operational functions.

Founder & Business Owner at The Indie Earth by Shivani (Fashion Brand)

January 1, 2023 - Present

Manage end-to-end operations of an independent fashion brand, including product planning, supplier coordination, customer management, marketing activities, and administrative responsibilities. Coordinate with suppliers and production partners for sourcing, product development, quality requirements, and stock availability. Drive brand growth and customer engagement through digital marketing, social media management, customer communication, and promotional activities. Handle commercial planning across procurement, operations, sales support, and customer service to ensure smooth delivery and continuous improvement in brand awareness and customer experience.

Fashion Designer & E-commerce Executive at One House India

January 1, 2021 - January 1, 2023

Supported daily business operations across product coordination, online sales, customer service, and administrative activities. Managed customer communication, order updates, and issue resolution to maintain strong customer relationships. Supported product development activities such as design planning, product presentation, and quality checks. Collaborated with different teams to meet operational deadlines and maintained organized records and documentation with accuracy and attention to detail.