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Results-driven professional with experience in content moderation, Trust & Safety, telecom design operations, and customer support. Skilled in reviewing user-generated content, enforcing platform policies, and handling sensitive cases with accuracy and confidentiality. Experienced in training AI moderation models via dataset annotation/labeling, maintaining quality and SLA targets, and delivering empathetic customer support through email, chat, and social media workflows.…Results-driven professional with experience in content moderation, Trust & Safety, telecom design operations, and customer support. Skilled in reviewing user-generated content, enforcing platform policies, and handling sensitive cases with accuracy and confidentiality. Experienced in training AI moderation models via dataset annotation/labeling, maintaining quality and SLA targets, and delivering empathetic customer support through email, chat, and social media workflows.

JARUGUMALLI NAGAVALLI

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Results-driven professional with experience in content moderation, Trust & Safety, telecom design operations, and customer support. Skilled in reviewing user-generated content, enforcing platform policies, and handling sensitive cases with accuracy and confidentiality. Experienced in training AI moderation models via dataset annotation/labeling, maintaining quality and SLA targets, and delivering empathetic customer support through email, chat, and social media workflows.…Results-driven professional with experience in content moderation, Trust & Safety, telecom design operations, and customer support. Skilled in reviewing user-generated content, enforcing platform policies, and handling sensitive cases with accuracy and confidentiality. Experienced in training AI moderation models via dataset annotation/labeling, maintaining quality and SLA targets, and delivering empathetic customer support through email, chat, and social media workflows.

Available to hire

Results-driven professional with experience in content moderation, Trust & Safety, telecom design operations, and customer support. Skilled in reviewing user-generated content, enforcing platform policies, and handling sensitive cases with accuracy and confidentiality.

Experienced in training AI moderation models via dataset annotation/labeling, maintaining quality and SLA targets, and delivering empathetic customer support through email, chat, and social media workflows.

Skills

AI Data Labelling

Microsoft Office

Data Visualization

Experience Level

AI Data Labelling

Expert

Microsoft Office

Expert

Data Visualization

Intermediate

Language

English

Advanced

Hindi

Advanced

Telugu

Advanced

Tamil

Advanced

Work Experience

Remote Freelancer - Content Moderation at Appen

January 1, 2026 - July 15, 2026

Reviewed and evaluated user-generated content (text, image, video) against platform policies and safety guidelines. Identified and actioned policy-violating content including spam, hate speech, abusive, and harmful material with high accuracy. Annotated and labeled datasets to support machine learning/AI moderation systems. Maintained strong quality, accuracy, and throughput metrics while meeting strict SLA targets. Ensured user privacy and handled confidential, sensitive cases according to data protection protocols.

Senior Associate at Wipro

November 1, 2024 - December 31, 2025

Reviewed and moderated user-generated content according to platform policies and community guidelines. Actioned policy violations including spam, abusive, misleading, and harmful content. Managed customer queries via email, chat, and social media with empathy and professionalism. Escalated complex or high-risk cases using established workflows and protected user privacy by securely handling confidential information. Collaborated with quality and operations teams to maintain consistent policy enforcement and service quality.

Design Specialist at Cyient Ltd

December 1, 2021 - July 31, 2024

Worked on FTTH telecom projects for major US clients including Frontier and AT&T. Designed fiber cable layouts for OSP and ISP infrastructure, planning feeder routes using Brownfield and Greenfield strategies. Performed address validation, design verification, and permit validation. Used specialized tools including ProgeCAD, QGIS, Google Earth, and OCALC for accurate network design.

Lead Sales Executive at Tenx Academy

January 1, 2021 - September 30, 2021

Developed and executed marketing and sales strategies to promote hiring platform services. Built relationships with recruiters and enterprise clients to drive engagement and business growth.