Available to hire
Operations and finance management professional with experience driving efficiency, accuracy, and compliance across multi-stakeholder projects. Skilled in financial reconciliation, process improvement, and remote team coordination to deliver measurable improvements in operational performance, data integrity, and team alignment.
Music leadership experience spans choir accompaniment, liturgical planning, seasonal programming, rehearsal structuring, and volunteer development. Adept at collaborating across technical teams, musicians, clergy, and committees to ensure accurate, consistent, and timely execution in complex, fast-paced service environments.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
French
Advanced
Work Experience
Project & Operations Manager at The Creative Company Inc.
September 1, 2019 - PresentServed as primary coordinator for multi-stakeholder environments, ensuring clear communication, timely execution, and strong relationship management across teams. Assessed organizational needs, developed structured proposals, and aligned program delivery with available budgets and long-term objectives. Led operational planning for complex, time-sensitive environments, coordinating schedules, logistics, and personnel to ensure seamless execution of live services and events. Facilitated collaboration between technical teams, musicians, clergy, and external contributors by developing detailed rehearsal schedules and service execution plans. Created standardized documentation for music programming, equipment coordination, and volunteer scheduling to improve consistency and preparedness. Proactively identified logistical and resource constraints and implemented contingency planning to maintain service flow and quality standards.
Project & Operations Manager at The Creative Company Inc. | Global (CAN/USA/UK)
September 1, 2019 - PresentCoordinated multi-stakeholder environments to ensure clear communication and timely execution across teams and contributors. Assessed organizational needs, developed structured proposals, and aligned program delivery with available budgets and long-term objectives. Led operational planning for complex, time-sensitive events and live services, managing scheduling, logistics, and personnel. Facilitated collaboration among technical teams, musicians, clergy, and external contributors by creating rehearsal schedules and service execution plans. Produced standardized documentation for music programming, equipment coordination, and volunteer scheduling to improve consistency and preparedness. Identified logistics and resource constraints and implemented contingency planning to maintain service flow and quality standards.
Program Lead, Music & Operations at West-End CO GO P (WEWC)- Etobicoke, ON
March 1, 2019 - May 31, 2022Directed and mentored a multi-generational worship team, fostering musical growth and spiritual engagement. Designed structured rehearsal workflows to improve preparedness and team cohesion. Coordinated weekly service planning with pastoral and technical teams to align music with thematic direction. Established call times and preparation systems to ensure smooth Sunday execution. Oversaw music scheduling, equipment setup, and volunteer coordination. Developed mentorship pathways for emerging musicians and vocalists. Streamlined rehearsal processes, improving punctuality and overall service readiness.
Program Lead, Music & Operations at West-End COGOP (WewC) - Etobicoke
March 1, 2019 - May 31, 2022Directed and mentored a multi-generational worship team to foster musical growth and spiritual engagement. Designed structured rehearsal workflows to improve preparedness and team cohesion. Coordinated weekly service planning with pastoral and technical teams to align music with thematic direction. Established call times and preparation systems to support smooth Sunday execution. Oversaw music scheduling, equipment setup, and volunteer coordination. Developed mentorship pathways for emerging musicians and vocalists. Streamlined rehearsal processes to improve punctuality and overall service readiness.
Collections Agent (High-Risk Portfolio) at Royal Bank of Canada (RBC)
March 1, 2019 - May 31, 2022Resolved delinquent accounts in a high-stakes portfolio using advanced negotiation techniques while adhering strictly to regulatory standards. Communicated complex financial information clearly in English and French to support case resolution and maintain client trust. Conducted detailed root-cause analysis for account discrepancies to support informed decision-making and ensure data integrity. Managed high-volume inbound and outbound call queues supporting clients across credit cards, mortgages, personal loans, and bank accounts in a regulated call-center environment. Assessed complex financial situations and developed tailored repayment, restructuring, and resolution plans for clients handling high-risk debt portfolios. Collected delinquent and silent accounts through structured follow-up, negotiation, and escalation protocol adherence.
Program Lead, Music & Operations at West-End CO Gospel (WECOG)
March 1, 2019 - May 31, 2022Directed and mentored a multi-generational worship team, fostering musical growth and spiritual engagement. Designed structured rehearsal workflows to improve preparedness and team cohesion. Coordinated weekly service planning with pastoral and technical teams to align music with thematic direction. Established call times and preparation systems to ensure smooth Sunday execution. Oversaw music scheduling, equipment setup, and volunteer coordination. Developed mentorship pathways for emerging musicians and vocalists. Streamlined rehearsal processes to improve punctuality and overall service readiness.
Program Lead, Music & Operations at West-End CO GO (WEWC) - Etobicoke
March 1, 2019 - May 31, 2022Directed and mentored a multi-generational worship team, fostering musical growth and spiritual engagement. Designed structured rehearsal workflows to improve preparedness and team cohesion. Coordinated weekly service planning with pastoral and technical teams to align music with thematic direction. Established call times and preparation systems to ensure smooth Sunday execution. Oversaw music scheduling, equipment setup, and volunteer coordination. Developed mentorship pathways for emerging musicians and vocalists. Streamlined rehearsal processes to improve punctuality and overall service readiness.
Program Lead, Music & Operations at West-End CO GO P (WEWC)- Etobicoke
March 1, 2019 - May 1, 2022Directed and mentored a multi-generational worship team, supporting musical growth and spiritual engagement. Designed structured rehearsal workflows to improve preparedness and team cohesion. Coordinated weekly service planning with pastoral and technical teams to align music with thematic direction. Established call times and preparation systems for smooth Sunday execution. Oversaw music scheduling, equipment setup, and volunteer coordination. Developed mentorship pathways for emerging musicians and vocalists. Streamlined rehearsal processes to improve punctuality and overall service readiness.
Collections Agent – High-Risk Portfolio at Royal Bank of Canada (RBC)
March 1, 2019 - May 1, 2022Resolved delinquent accounts in a regulated, high-stakes portfolio using advanced negotiation techniques while maintaining strict adherence to regulatory and compliance standards. Communicated complex financial information clearly in both English and French to support case resolution and client trust. Conducted detailed root-cause analysis on account discrepancies to support informed decision-making and ensure data integrity. Managed high-volume inbound and outbound call queues supporting clients across credit cards, mortgages, personal loans, and bank accounts in a regulated call-center environment. Developed tailored repayment, restructuring, and resolution plans for high-risk debt portfolios. Collected on delinquent and silent accounts through structured follow-up, negotiation, and escalation protocol adherence.
On-Call Music Director at Elevation Church
January 1, 2018 - PresentProvided worship leadership support and music direction when required. Led rehearsals and coordinated musicians in fast-paced service environments.
On-Call Music Director at Elevation Church, Mississauga, ON
January 1, 2018 - PresentProvided worship leadership support and music direction when required. Led rehearsals and coordinated musicians in fast-paced service environments.
Everyday Banking Specialist at BMO Bank of Montreal
January 1, 2015 - February 1, 2016Promoted and sold a range of financial products to a customer network, consistently meeting branch sales targets through proactive lead generation. Identified and recruited new clients by demonstrating the value of specialized banking services and providing structured product guidance. Supported high-volume inbound customer inquiries related to everyday banking, including account openings, savings products, and general account maintenance. Guided clients through appropriate banking solutions, recommending savings accounts and credit products aligned with eligibility and credit profiles. Maintained accurate account documentation and ensured compliance with internal policies and regulatory standards. Managed concurrent systems and call queues while maintaining quality assurance and service-level expectations.
Lead Keyb oardist (University of Toronto Gospel Choir) at University of Toronto Gospel Choir
January 1, 2013 - PresentServed as principal accompanist for rehearsals and performances. Supported large choral arrangements across diverse gospel repertoire. Collaborated with conductors and section leaders to strengthen musical cohesion.
Lead Keyboardist at University of Toronto Gospel Choir
January 1, 2013 - PresentServed as principal accompanist for rehearsals and performances. Supported large choral arrangements across diverse gospel repertoire. Collaborated with conductors and section leaders to strengthen musical cohesion.
Education
Bachelor of Arts - Jazz Piano Performance at University of Toronto (St. George)
January 11, 2030 - August 10, 2026Grade 10 (Classical Piano) at Royal Conservatory of Music
January 11, 2030 - August 10, 2026Bachelor of Arts (Jazz Piano Performance) at University of Toronto (St. George)
January 11, 2030 - August 10, 2026Bachelor of Arts - Jazz Piano Performance at University of Toronto (St. George)
January 11, 2030 - August 10, 2026Royal Conservatory of Music Grade 10 (Classical Piano) at Royal Conservatory of Music
January 11, 2030 - August 10, 2026Bachelor of Arts - Jazz Piano Performance at University of Toronto (St. George)
January 11, 2030 - August 10, 2026Grade 10 in Classical Piano at Royal Conservatory of Music
January 11, 2030 - August 10, 2026Bachelor of Arts at University of Toronto
January 11, 2030 - August 10, 2026Bachelor of Arts - Jazz Piano Performance at University of Toronto (St. George)
January 11, 2030 - August 10, 2026Grade 10 Classical Piano at Royal Conservatory of Music
January 11, 2030 - August 10, 2026Bachelor of Arts - Jazz Piano Performance at University of Toronto, St. George
January 11, 2030 - August 10, 2026Qualifications
Royal Conservatory of Music (Grade 10) - Classical Piano
January 11, 2030 - August 10, 2026Grade 10 Classical Piano (Royal Conservatory of Music)
January 11, 2030 - August 10, 2026Royal Conservatory of Music Grade 10 (Classical Piano)
January 11, 2030 - August 10, 2026Industry Experience
Media & Entertainment, Financial Services, Non-Profit Organization, Professional Services, Education
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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