Melanie Leyland

Provides remote executive and administrative support including calendar management, inbox handling, meeting coordination (Teams/Zoom/Google Meet), drafting and formatting documents and presentations, and maintaining digital filing systems. Manages tasks and workflows using Planner/To Do/ClickUp/Notion, supports client communications via chat/VoIP (Teams Chat/WhatsApp Business), and streamlines repetitive work with automation tools (Microsoft Power Automate). Also supports marketing/content tasks such as scheduling and publishing via social media tools, creating visuals in Canva, and compiling performance reports. Handles finance admin support such as invoicing/expense tracking using QuickBooks, and manages secure access/credentials where required.

Supports the CEO of Africa and HR GM, Legal Director, Marketing Director, Marketing Head, and Financial Director with day-to-day executive office administration. Manages constantly changing diaries, schedules meetings and conferences (including rooms/equipment/hospitality), prepares meeting paperwork in advance, and coordinates local and international travel and accommodation. Filters calls/visitors, handles email/telephone queries professionally, develops and maintains office/admin systems (electronic filing), and records operational expenses and leave requests. Maintains contact databases and telephone lists, coordinates off-site meetings and ad hoc projects, and provides first-point-of-contact support for internal and external stakeholders while maintaining confidentiality.

Operates an online retail store, handling sales, strategy, customer service, administration, and digital marketing. Imports/exports products (AliExpress), edits product descriptions, and creates social media designs and promotional content using Canva. Monitors engagement and runs SEO/ads and online promotions to drive traffic to websites and store listings. Manages blogging/content creation and automation-related activities for marketing and store operations. Also handles basic accounting/invoicing and customer support functions.