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I’m an experienced social media freelancer with a background in retail, general administration, catering, events, and hospitality. I enjoy working as part of a creative team, supporting brand growth through compelling content and strong client collaboration. I use digital tools to plan, create, and track social media campaigns—staying on top of trends and conducting market research to strengthen brand positioning. I’m passionate about seeing projects through from idea to execution, while delivering excellent customer service and clear, professional communication.…I’m an experienced social media freelancer with a background in retail, general administration, catering, events, and hospitality. I enjoy working as part of a creative team, supporting brand growth through compelling content and strong client collaboration. I use digital tools to plan, create, and track social media campaigns—staying on top of trends and conducting market research to strengthen brand positioning. I’m passionate about seeing projects through from idea to execution, while delivering excellent customer service and clear, professional communication.

Heather Young

Social Media Manager, Digital Marketer, Content Producer, +4

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I’m an experienced social media freelancer with a background in retail, general administration, catering, events, and hospitality. I enjoy working as part of a creative team, supporting brand growth through compelling content and strong client collaboration. I use digital tools to plan, create, and track social media campaigns—staying on top of trends and conducting market research to strengthen brand positioning. I’m passionate about seeing projects through from idea to execution, while delivering excellent customer service and clear, professional communication.…I’m an experienced social media freelancer with a background in retail, general administration, catering, events, and hospitality. I enjoy working as part of a creative team, supporting brand growth through compelling content and strong client collaboration. I use digital tools to plan, create, and track social media campaigns—staying on top of trends and conducting market research to strengthen brand positioning. I’m passionate about seeing projects through from idea to execution, while delivering excellent customer service and clear, professional communication.

Available to hire

I’m an experienced social media freelancer with a background in retail, general administration, catering, events, and hospitality. I enjoy working as part of a creative team, supporting brand growth through compelling content and strong client collaboration.

I use digital tools to plan, create, and track social media campaigns—staying on top of trends and conducting market research to strengthen brand positioning. I’m passionate about seeing projects through from idea to execution, while delivering excellent customer service and clear, professional communication.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Customer Service Advisor at WovenlR

August 1, 2022 - Present

Provided remote customer service support, greeting and seating guests when onsite support was required. Took accurate food and drink orders, paying attention to special requests and dietary requirements. Maintained table cleanliness and correct setup, including stocking condiments and utensils. Processed bills and payments accurately using cash and credit card transactions. Ensured a smooth guest experience by monitoring table service and addressing needs promptly.

Customer Service Advisor at Woven and

August 1, 2022 - Present

Provided front-of-house hospitality and customer support: greeted and seated guests, supported seating arrangements, took accurate food and drink orders while noting special requests and dietary restrictions. Maintained table setup and cleanliness, including stocking condiments and utensils. Processed bills and handled payments including cash and credit cards.

Waitress at Avonbridge Hotel

August 1, 2021 - December 1, 2021

Waitressing duties including taking customer orders and supporting service in a hospitality environment (dates indicate overlapping roles across 2021).

Waitress at Hamilton Grammar School (Avonbridge Hotel dates overlap not specified)

May 1, 2021 - August 1, 2021

Waitress at Avonbridge Hotel

May 1, 2021 - August 1, 2021

Waitressing duties including taking customer orders and supporting service in a hospitality environment.