Post-sale service analyst focused on processing warranty repair payments and end-user refunds for authorized service centers, while coordinating required documentation. Experienced across service-center and end-user refund workflows and currently combining service operations with an audio engineering path in production and Pro Tools.

Manuel Loaiza

Post-sale service analyst focused on processing warranty repair payments and end-user refunds for authorized service centers, while coordinating required documentation. Experienced across service-center and end-user refund workflows and currently combining service operations with an audio engineering path in production and Pro Tools.

Available to hire

Post-sale service analyst focused on processing warranty repair payments and end-user refunds for authorized service centers, while coordinating required documentation. Experienced across service-center and end-user refund workflows and currently combining service operations with an audio engineering path in production and Pro Tools.

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Experience Level

Expert
Expert
Intermediate

Language

Spanish; Castilian
Fluent
English
Advanced

Work Experience

Post sale service analyst at Skyworth México
March 1, 2025 - Present
Process payments for authorized service centers (service providers) for warranty repairs; process refunds for end users; collect required documents from service centers or end users to enable said refunds. Manage warranty post-sale workflows to ensure timely and compliant processing between service centers and end users.
Post sale service analyst at Funai Corp.
March 1, 2013 - February 28, 2025
Same responsibilities as current role: manage post-sale warranty administration by processing service-center payments for warranty repairs, processing end-user refunds, and collecting required documentation from service centers and/or end users to complete refunds.

Education

at Fermatta (CDMX School)
March 1, 2024 - August 12, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Consumer Goods, Media & Entertainment, Professional Services