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Technology professional with hands-on experience across software development, IT operations, IoT systems, low-code dashboards, and end-to-end project execution. Adept at requirements analysis, stakeholder collaboration, and delivering reliable solutions with a focus on quality and continuous improvement. Trilingual in English, Mandarin, and Malay, with experience supporting testing (SIT/UAT), deployment readiness, and post-launch stability. Seeking tech opportunities via a Work & Travel (WHV subclass 462) programme commencing August 2026.…Technology professional with hands-on experience across software development, IT operations, IoT systems, low-code dashboards, and end-to-end project execution. Adept at requirements analysis, stakeholder collaboration, and delivering reliable solutions with a focus on quality and continuous improvement. Trilingual in English, Mandarin, and Malay, with experience supporting testing (SIT/UAT), deployment readiness, and post-launch stability. Seeking tech opportunities via a Work & Travel (WHV subclass 462) programme commencing August 2026.

Rachel Ooi Yi Ying

Project Manager, Software Engineer, Web Developer, +2

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Technology professional with hands-on experience across software development, IT operations, IoT systems, low-code dashboards, and end-to-end project execution. Adept at requirements analysis, stakeholder collaboration, and delivering reliable solutions with a focus on quality and continuous improvement. Trilingual in English, Mandarin, and Malay, with experience supporting testing (SIT/UAT), deployment readiness, and post-launch stability. Seeking tech opportunities via a Work & Travel (WHV subclass 462) programme commencing August 2026.…Technology professional with hands-on experience across software development, IT operations, IoT systems, low-code dashboards, and end-to-end project execution. Adept at requirements analysis, stakeholder collaboration, and delivering reliable solutions with a focus on quality and continuous improvement. Trilingual in English, Mandarin, and Malay, with experience supporting testing (SIT/UAT), deployment readiness, and post-launch stability. Seeking tech opportunities via a Work & Travel (WHV subclass 462) programme commencing August 2026.

Available to hire

Technology professional with hands-on experience across software development, IT operations, IoT systems, low-code dashboards, and end-to-end project execution. Adept at requirements analysis, stakeholder collaboration, and delivering reliable solutions with a focus on quality and continuous improvement.

Trilingual in English, Mandarin, and Malay, with experience supporting testing (SIT/UAT), deployment readiness, and post-launch stability. Seeking tech opportunities via a Work & Travel (WHV subclass 462) programme commencing August 2026.

Skills

Web Design

Data Visualization

Experience Level

Web Design

Expert

Data Visualization

Expert

Language

English

Advanced

Malay

Advanced

Work Experience

Project Analyst at iFAST Global Hub AI

January 1, 2025 - May 31, 2025

Supported end-to-end project execution for AI-driven initiatives by gathering functional requirements, tracking key milestones, and mitigating risks to maintain on-time delivery above 95%. Drove cross-functional alignment via structured progress updates and status reports. Authored and executed SIT/system testing/UAT test cases, detecting and resolving 100+ critical bugs prior to launch. Guided business users during UAT as primary liaison to troubleshoot issues and clarify requirements. Managed deployment readiness and post-launch stability by prioritizing and resolving deployment tickets, improving resolution turnaround times for seamless operational handoffs.

Website Developer at Intel Technology Sdn Bhd

October 1, 2023 - March 31, 2024

Developed and enhanced internal operational dashboards using Microsoft Power Apps for 150+ active users, improving workflow efficiency by 25%. Automated manual processes with Microsoft Power Automate to reduce repetitive work and increase productivity. Collaborated with stakeholders to gather requirements and translate business needs into user-friendly dashboard solutions. Tested, deployed, and maintained 8+ applications achieving 99.5% uptime, and provided continuous improvements based on user feedback and operational requirements.

Website Developer at Casbay Sdn Bhd

August 1, 2023 - September 30, 2023

Designed and developed a responsive WordPress website to promote products via affiliate marketing. Customized website layouts, themes, and plugins based on business and branding needs. Ensured responsive design and cross-device compatibility, performed website updates and content management, and supported basic maintenance for reliable performance.

Technical Support at Legaxus Technology Sdn Bhd

June 1, 2022 - August 31, 2022

Configured and learned ThingsBoard (open-source IoT platform) to support monitoring and management of agricultural IoT devices. Assisted in designing and documenting sensor data workflows to ensure accurate data collection, processing, and visualization. Worked with the technical team to identify improvements and propose optimizations for system performance. Prepared technical documentation and workflow references to support system maintenance and knowledge sharing.