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Technical Writer with 9+ years of experience creating developer-focused documentation for systems, software platforms, and APIs. I build and maintain docs-as-code content, write API references (OpenAPI/Swagger), and partner with engineering and product teams to keep documentation aligned with release cycles. I also develop internal knowledge and automation solutions, including a Copilot-based documentation assistant and Python workflows for content processing and translation. My work focuses on clear information architecture, improved onboarding, and measurable reductions in support effort.…Technical Writer with 9+ years of experience creating developer-focused documentation for systems, software platforms, and APIs. I build and maintain docs-as-code content, write API references (OpenAPI/Swagger), and partner with engineering and product teams to keep documentation aligned with release cycles. I also develop internal knowledge and automation solutions, including a Copilot-based documentation assistant and Python workflows for content processing and translation. My work focuses on clear information architecture, improved onboarding, and measurable reductions in support effort.

user1776728

Writer, Software Engineer, Developer, +4

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Technical Writer with 9+ years of experience creating developer-focused documentation for systems, software platforms, and APIs. I build and maintain docs-as-code content, write API references (OpenAPI/Swagger), and partner with engineering and product teams to keep documentation aligned with release cycles. I also develop internal knowledge and automation solutions, including a Copilot-based documentation assistant and Python workflows for content processing and translation. My work focuses on clear information architecture, improved onboarding, and measurable reductions in support effort.…Technical Writer with 9+ years of experience creating developer-focused documentation for systems, software platforms, and APIs. I build and maintain docs-as-code content, write API references (OpenAPI/Swagger), and partner with engineering and product teams to keep documentation aligned with release cycles. I also develop internal knowledge and automation solutions, including a Copilot-based documentation assistant and Python workflows for content processing and translation. My work focuses on clear information architecture, improved onboarding, and measurable reductions in support effort.

Available to hire

Technical Writer with 9+ years of experience creating developer-focused documentation for systems, software platforms, and APIs. I build and maintain docs-as-code content, write API references (OpenAPI/Swagger), and partner with engineering and product teams to keep documentation aligned with release cycles.

I also develop internal knowledge and automation solutions, including a Copilot-based documentation assistant and Python workflows for content processing and translation. My work focuses on clear information architecture, improved onboarding, and measurable reductions in support effort.

Skills

Experience Level

Expert

Expert

Expert

Expert

Work Experience

Technical Writer, Product & Delivery Team at Bevertec CST Inc and Highgate Systems

May 1, 2022 - Present

Write and maintain developer-focused documentation including API references (OpenAPI/Swagger), installation guides, system workflows, and release notes. Manage documentation in a Git-based docs-as-code environment to enable versioning, review, and shipping alongside code. Redesigned fragmented installation and admin guides into structured end-to-end documentation, reducing system administrator onboarding time by ~40%. Audited and rewrote ambiguous content across installation and admin guides, measurably reducing support ticket volume. Partner with engineering, QA, and product teams to validate technical accuracy and align content with release cycles. Defined release notes templates and standards adopted across the delivery team for clearer stakeholder visibility. Recent initiatives include designing a Copilot-based internal knowledge assistant using documentation as a knowledge base, cutting time spent searching across Jira and SharePoint, and building Python automation workflows in

Technical Writer, Product & Delivery Team at Highgate Systems

May 1, 2022 - Present

Write and maintain developer-focused documentation including API references (OpenAPI/Swagger), installation guides, system workflows, and release notes. Manage documentation in a Git-based docs-as-code environment using Markdown to support versioning, reviews, and delivery alongside code. Redesigned fragmented installation and admin guides into structured end-to-end documentation, reducing system administrator onboarding time by ~40%. Audited and rewrote ambiguous content across installation and admin guides, measurably reducing support ticket volume. Partner with engineering, QA, and product teams to validate technical content and align it with release cycles. Defined release notes templates and standards adopted across the delivery team to improve stakeholder visibility into each release.

Technical Writer, Product & Delivery Team at Bevertec CST Inc

May 1, 2022 - Present

Write and maintain developer-focused documentation including API references (OpenAPI/Swagger), installation guides, system workflows, and release notes. Manage documentation in a Git-based docs-as-code environment using Markdown to support versioning, reviews, and delivery alongside code. Redesigned fragmented installation and admin guides into structured end-to-end documentation, reducing system administrator onboarding time by ~40%. Audited and rewrote ambiguous content across installation and admin guides, measurably reducing support ticket volume. Partner with engineering, QA, and product teams to validate technical content and align it with release cycles. Defined release notes templates and standards adopted across the delivery team to improve stakeholder visibility into each release.

Content/Technical Writer

January 1, 2015 - September 1, 2017

Freelance technical/content writing work including analyzing sports strategy and gameplay to author detailed sports manuals explaining rules and regulations. Researched and compiled country participation data for major international sporting events, highlighting achievements and notable athletes. Reported on tournaments with key highlights, results, and statistics, and collaborated with content designers to incorporate relevant images, illustrations, and diagrams.

Content/Technical Writer (Freelance)

January 1, 2015 - September 1, 2017

Technical Writer, Delivery Story Team at Tata Consultancy Services, Ltd

February 1, 2010 - October 1, 2014

Work with engineers and subject-matter experts to document complex systems including workflows, business rules, and technical processes. Produce high-level and low-level design documentation (HLD/LLD). Standardize documentation templates and review processes, reducing review cycles by ~25% and improving content consistency across the team. Document and validate software functionality to support QA cycles. Create system diagrams and flowcharts to reduce training time and improve clarity.