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I’m a Content & Customer Operations Specialist with experience in e-commerce, content QA, AI-assisted content, and customer support for international teams. I have hands-on experience with Shopify, WordPress, Zendesk, and Stripe, covering content publishing, QA, customer inquiries, subscriptions, refunds, billing, and account management. I’m detail-oriented, organized, and focused on quality, clear communication, and efficient workflows.…I’m a Content & Customer Operations Specialist with experience in e-commerce, content QA, AI-assisted content, and customer support for international teams. I have hands-on experience with Shopify, WordPress, Zendesk, and Stripe, covering content publishing, QA, customer inquiries, subscriptions, refunds, billing, and account management. I’m detail-oriented, organized, and focused on quality, clear communication, and efficient workflows.

Gabriela Tanase

Content Producer, Content Creator, Content Designer, +2

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I’m a Content & Customer Operations Specialist with experience in e-commerce, content QA, AI-assisted content, and customer support for international teams. I have hands-on experience with Shopify, WordPress, Zendesk, and Stripe, covering content publishing, QA, customer inquiries, subscriptions, refunds, billing, and account management. I’m detail-oriented, organized, and focused on quality, clear communication, and efficient workflows.…I’m a Content & Customer Operations Specialist with experience in e-commerce, content QA, AI-assisted content, and customer support for international teams. I have hands-on experience with Shopify, WordPress, Zendesk, and Stripe, covering content publishing, QA, customer inquiries, subscriptions, refunds, billing, and account management. I’m detail-oriented, organized, and focused on quality, clear communication, and efficient workflows.

Available to hire

I’m a Content & Customer Operations Specialist with experience in e-commerce, content QA, AI-assisted content, and customer support for international teams.

I have hands-on experience with Shopify, WordPress, Zendesk, and Stripe, covering content publishing, QA, customer inquiries, subscriptions, refunds, billing, and account management.

I’m detail-oriented, organized, and focused on quality, clear communication, and efficient workflows.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Intermediate

Swedish

Beginner

Work Experience

Content Quality & Customer Operations Specialist at CREATIVE FABRICA B.V.

November 1, 2023 - Present

Managed and optimized digital content workflows across AI-assisted platforms. Edited and refined AI-generated content for accuracy, clarity, and brand consistency. Handled end-to-end content publishing in WordPress and Shopify, including product uploads, image handling, layout structuring, and QA checks. Maintained structured publishing pipelines, created visual assets in Canva, and performed content moderation to ensure copyright and platform-policy compliance. Organized and maintained large digital data volumes using Google Sheets and Excel. Provided customer support via email and Zendesk for subscriptions, refunds, billing, and account management, while handling payment disputes and working with Stripe to resolve payment-related issues and meet SLA targets.

Content & Marketplace Curator at CREATIVE FABRICA B.V.

August 1, 2021 - November 1, 2023

Reviewed, validated, and published marketplace listings. Ensured accuracy, consistency, and compliance with platform guidelines before publishing. Supported content quality control and maintained structured listing workflows.

Project Based Work (English Transcription) at FREELANCER

September 1, 2013 - February 1, 2014

Performed English transcription, converting audio content into text with a focus on accuracy and clarity.

Sales & Orders at CHEMICAL COMPANY SA, Iași

April 1, 2013 - October 1, 2013

Prepared and managed price offers aligned with client requirements. Processed customer orders in CRM systems based on contracts and specifications. Monitored fulfillment, delivery status, and billing accuracy. Coordinated with field agents for contract execution and issue resolution. Handled auction and internal administrative documentation and maintained accurate order/client records across internal systems.

Online Marketing Assistant at WEBSTORM SRL (remote)

November 1, 2011 - November 1, 2012

Managed and expanded client databases with accurate, structured data organization. Updated and maintained website content using basic HTML/CSS. Created and edited online platform content for clarity and consistency. Monitored campaign performance and supported optimization of digital marketing activities. Designed basic digital assets (banners, newsletters) to support online campaigns.

Import Agent, EU Relations at GRUP XL COMPANY, Iași

March 1, 2008 - November 1, 2011

Researched and analyzed European markets to support sourcing and business decisions. Managed and maintained supplier databases with accurate records. Coordinated communication with European suppliers and transport partners. Prepared, reviewed, and negotiated commercial offers, and handled import documentation, compliance, and administrative processes.