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Bilingual customer support and technical support professional with experience handling customer inquiries, service desk tickets, account management, and payment-related issues across multiple channels (calls, emails, chat). Skilled in CRM tools and troubleshooting within fast-paced, target-driven environments. Experienced with Microsoft Azure and Active Directory, plus tools such as Jira, Zendesk/ServiceNow-style systems, and various customer support platforms. Proven record in improving customer satisfaction, resolving complex issues, maintaining compliance in financial/regulated contexts, and supporting end-to-end customer engagement.…Bilingual customer support and technical support professional with experience handling customer inquiries, service desk tickets, account management, and payment-related issues across multiple channels (calls, emails, chat). Skilled in CRM tools and troubleshooting within fast-paced, target-driven environments. Experienced with Microsoft Azure and Active Directory, plus tools such as Jira, Zendesk/ServiceNow-style systems, and various customer support platforms. Proven record in improving customer satisfaction, resolving complex issues, maintaining compliance in financial/regulated contexts, and supporting end-to-end customer engagement.

Patrick Lacorte Kiku di Bilin gual Servi

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Bilingual customer support and technical support professional with experience handling customer inquiries, service desk tickets, account management, and payment-related issues across multiple channels (calls, emails, chat). Skilled in CRM tools and troubleshooting within fast-paced, target-driven environments. Experienced with Microsoft Azure and Active Directory, plus tools such as Jira, Zendesk/ServiceNow-style systems, and various customer support platforms. Proven record in improving customer satisfaction, resolving complex issues, maintaining compliance in financial/regulated contexts, and supporting end-to-end customer engagement.…Bilingual customer support and technical support professional with experience handling customer inquiries, service desk tickets, account management, and payment-related issues across multiple channels (calls, emails, chat). Skilled in CRM tools and troubleshooting within fast-paced, target-driven environments. Experienced with Microsoft Azure and Active Directory, plus tools such as Jira, Zendesk/ServiceNow-style systems, and various customer support platforms. Proven record in improving customer satisfaction, resolving complex issues, maintaining compliance in financial/regulated contexts, and supporting end-to-end customer engagement.

Available to hire

Bilingual customer support and technical support professional with experience handling customer inquiries, service desk tickets, account management, and payment-related issues across multiple channels (calls, emails, chat). Skilled in CRM tools and troubleshooting within fast-paced, target-driven environments.

Experienced with Microsoft Azure and Active Directory, plus tools such as Jira, Zendesk/ServiceNow-style systems, and various customer support platforms. Proven record in improving customer satisfaction, resolving complex issues, maintaining compliance in financial/regulated contexts, and supporting end-to-end customer engagement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

French

Fluent

English

Advanced

Work Experience

Account Manager (French) at VT Markets

November 1, 2025 - Present

Managed and developed relationships with French-speaking clients to drive account growth, trading activity, and long-term retention. Engaged new and prospective clients via calls and emails, generated business opportunities, and supported client acquisition. Handled client inquiries including payment-related issues and concerns, ensuring timely and effective resolution while maintaining compliance with policies and regulations. Used CRM tools and insights to optimize sales activities and collaborated with internal teams for escalations and smooth support across channels.

Advisor I, Customer Service – French at Concentrix Corporation

November 1, 2024 - September 1, 2025

Delivered bilingual customer support for Korean Air passengers via calls and emails in English and French. Facilitated flight bookings, reservations, and schedule changes, ensuring accurate assistance by understanding airline guidelines. Addressed customer concerns with empathy and professionalism, maintained compliant and accurate records, and coordinated with internal teams to handle escalations and ensure smooth support across channels.

Bilingual Customer Support Specialist II (Contract) at PartnerHero

October 1, 2024 - January 1, 2025

Resolved service issues promptly to maximize customer satisfaction. Managed customer questions related to orders, returns, product information, and website problems through chat and email using the Hybris system. Processed refunds by searching transactions via internal order entry platforms, identified and reported website technical problems for timely intervention, and monitored customer responses to improve overall customer experience while maintaining excellent satisfaction metrics.

Technical Support Analyst (Contract) at SupportYourApp

June 1, 2024 - October 1, 2024

Assisted with order tracking, refunds, and account issues in both French and English. Used tools including Jira, Shopify, and Gorgias to streamline transaction processing and issue resolution. Resolved post-purchase issues with timely communication and escalated technical issues efficiently to improve workflow, providing feedback to support improvement initiatives.

Service Desk Analyst (Contract) at Essilor Shared Services Philippines Incorporated

November 1, 2023 - June 1, 2024

Resolved service desk tickets efficiently for hardware, software, and connectivity problems using HDAs. Provided end-user support via multiple channels for software, account, and password issues. Improved system reliability using advanced troubleshooting methods with ARS and Diablocom. Ensured compliance and managed accounts using Microsoft Azure and Active Directory.

Bilingual Data Analyst / SW App / Cloud Tech Support Analyst at Accenture Inc.

July 1, 2021 - April 1, 2023

Maintained customer software performance to enhance client satisfaction. Executed cloud service operations using Microsoft Azure to meet performance standards and demonstrated proficiency using SAP software. Managed Intune for effective device and application control, handled inbound and outbound customer inquiries, managed Citrix systems, handled incident tickets with detailed documentation, and leveraged CRM tools to enhance customer engagement.

Bilingual Account Executive at Flatworld Solutions Inc.

February 1, 2020 - March 1, 2021

Provided consistent inbound and outbound customer support through calls and emails, delivering top-tier service to customers. Facilitated informed customer decisions through effective product presentations, implemented unique methods to strengthen customer loyalty, and handled tasks including web tutorials, bookings, and travel service quotes.