KP

Karina Phang

Available to hire

Results-driven and tech-savvy Supply Chain and Operations Consultant with 7+ years of experience managing international logistics, demand forecasting, multi-warehouse 3PL operations, and procurement across the US,…

About

Results-driven and tech-savvy Supply Chain and Operations Consultant with 7+ years of experience managing international logistics, demand forecasting, multi-warehouse 3PL operations, and procurement across the US, Europe, Australia, New Zealand, and Southeast Asia.
Proven track record optimizing high-volume e-commerce infrastructure (Shopify, Amazon Seller Central), eliminating manual spreadsheets via SOPs and process automation, and coordinating complex production schedules across international factories, labs, and freight forwarders while validating system vs. physical inventory accuracy.

  • 9 years' experience
  • Joined August 2026

Industry experience

  • Transportation & Logistics
  • Wholesale & Distribution
  • Retail
  • Healthcare
  • Life Sciences
  • Professional Services
  • Consumer Goods
  • Manufacturing
  • Computers & Electronics

Work experience· 10 roles

Independent Operations & Supply Chain Consultant (Upwork) · UPWORKJan 2023 – Present · 3 yrs 11 mos

Managed end-to-end cross-border dropship and storefront operations using Shopify and related backend systems, including daily order downloads, customer payment clearance verification, and dropship logistics orchestration. Led agile procurement and vendor switching for electronic spare parts by auditing and onboarding alternative suppliers to prevent order fulfillment disruption. Audited checkout price discrepancies against real-time supplier costs, calculated margins under volatile conditions, and negotiated updated quotes with customers to protect revenue.

Independent Operations & Supply Chain Consultant · UPWORKJan 2023 – Present · 3 yrs 11 mos

Managed end-to-end dropship and storefront order-to-delivery lifecycle for cross-border e-commerce using Shopify and related backend ecosystems; supervised daily order downloads, verified customer payment clearances, and orchestrated dropship logistics. Led agile procurement and vendor switching for electronic spare parts, auditing and onboarding alternate suppliers to prevent disruptions. Audited checkout price discrepancies versus real-time supplier costs, calculated margins under volatile supply, negotiated updated quotes with customers, and protected revenue.

Independent Operations & Supply Chain Consultant · UPWORK (Remote)Jan 2023 – Present · 3 yrs 11 mos

Managed the end-to-end order-to-delivery lifecycle for cross-border e-commerce storefronts using Shopify and related backend ecosystems. Supervised daily order downloads, verified customer payment clearances, and orchestrated dropship logistics. Led agile procurement and vendor switching for electronic spare parts by auditing and onboarding alternative suppliers when primary vendors failed to respond, ensuring no disruption to order fulfillment. Audited checkout price discrepancies against real-time supplier costs, calculated profit margins under volatile supply conditions, and negotiated updated quotes with customers to protect revenue.

Fulfillment Manager · my LAB BOXFeb 2022 – Oct 2022 · 9 mos
Fulfillment Manager · my LAB BOX (Remote)Feb 2022 – Oct 2022 · 9 mos
Sales Support Assistant Manager · Hyundai ElevatorFeb 2019 – Dec 2019 · 11 mos
Sales Support Assistant Manager · Hyundai Elevator (In Office)Feb 2019 – Dec 2019 · 11 mos
Sales Administration Manager · OilTech Inc.Jan 2016 – Feb 2019 · 3 yrs 2 mos

Education· 5

Bachelor's Degree in Business Administration · Universitas Terbuka2030 – 2026
Bachelor's Degree in Business Administration · Universitas Terbuka2030 – 2026
Bachelor's Degree in Business Administration · Universitas Terbuka2030 – 2026
Bachelor's Degree in Business Administration · Universitas Terbuka2030 – 2026

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