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Results-driven and tech-savvy Supply Chain and Operations Consultant with 7+ years of experience managing international logistics, demand forecasting, multi-warehouse 3PL operations, and procurement across the US, Europe, Australia, New Zealand, and Southeast Asia. Proven track record optimizing high-volume e-commerce infrastructure (Shopify, Amazon Seller Central), eliminating manual spreadsheets via SOPs and process automation, and coordinating complex production schedules across international factories, labs, and freight forwarders while validating system vs. physical inventory accuracy.…Results-driven and tech-savvy Supply Chain and Operations Consultant with 7+ years of experience managing international logistics, demand forecasting, multi-warehouse 3PL operations, and procurement across the US, Europe, Australia, New Zealand, and Southeast Asia. Proven track record optimizing high-volume e-commerce infrastructure (Shopify, Amazon Seller Central), eliminating manual spreadsheets via SOPs and process automation, and coordinating complex production schedules across international factories, labs, and freight forwarders while validating system vs. physical inventory accuracy.

Karina Phang

Project Manager, Web Developer, Programmer, +3

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Results-driven and tech-savvy Supply Chain and Operations Consultant with 7+ years of experience managing international logistics, demand forecasting, multi-warehouse 3PL operations, and procurement across the US, Europe, Australia, New Zealand, and Southeast Asia. Proven track record optimizing high-volume e-commerce infrastructure (Shopify, Amazon Seller Central), eliminating manual spreadsheets via SOPs and process automation, and coordinating complex production schedules across international factories, labs, and freight forwarders while validating system vs. physical inventory accuracy.…Results-driven and tech-savvy Supply Chain and Operations Consultant with 7+ years of experience managing international logistics, demand forecasting, multi-warehouse 3PL operations, and procurement across the US, Europe, Australia, New Zealand, and Southeast Asia. Proven track record optimizing high-volume e-commerce infrastructure (Shopify, Amazon Seller Central), eliminating manual spreadsheets via SOPs and process automation, and coordinating complex production schedules across international factories, labs, and freight forwarders while validating system vs. physical inventory accuracy.

Available to hire

Results-driven and tech-savvy Supply Chain and Operations Consultant with 7+ years of experience managing international logistics, demand forecasting, multi-warehouse 3PL operations, and procurement across the US, Europe, Australia, New Zealand, and Southeast Asia.
Proven track record optimizing high-volume e-commerce infrastructure (Shopify, Amazon Seller Central), eliminating manual spreadsheets via SOPs and process automation, and coordinating complex production schedules across international factories, labs, and freight forwarders while validating system vs. physical inventory accuracy.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Beginner

Beginner

Work Experience

Independent Operations & Supply Chain Consultant (Upwork) at UPWORK

January 1, 2023 - Present

Managed end-to-end cross-border dropship and storefront operations using Shopify and related backend systems, including daily order downloads, customer payment clearance verification, and dropship logistics orchestration. Led agile procurement and vendor switching for electronic spare parts by auditing and onboarding alternative suppliers to prevent order fulfillment disruption. Audited checkout price discrepancies against real-time supplier costs, calculated margins under volatile conditions, and negotiated updated quotes with customers to protect revenue.

Independent Operations & Supply Chain Consultant at UPWORK

January 1, 2023 - Present

Managed end-to-end dropship and storefront order-to-delivery lifecycle for cross-border e-commerce using Shopify and related backend ecosystems; supervised daily order downloads, verified customer payment clearances, and orchestrated dropship logistics. Led agile procurement and vendor switching for electronic spare parts, auditing and onboarding alternate suppliers to prevent disruptions. Audited checkout price discrepancies versus real-time supplier costs, calculated margins under volatile supply, negotiated updated quotes with customers, and protected revenue.

Independent Operations & Supply Chain Consultant at UPWORK (Remote)

January 1, 2023 - Present

Managed the end-to-end order-to-delivery lifecycle for cross-border e-commerce storefronts using Shopify and related backend ecosystems. Supervised daily order downloads, verified customer payment clearances, and orchestrated dropship logistics. Led agile procurement and vendor switching for electronic spare parts by auditing and onboarding alternative suppliers when primary vendors failed to respond, ensuring no disruption to order fulfillment. Audited checkout price discrepancies against real-time supplier costs, calculated profit margins under volatile supply conditions, and negotiated updated quotes with customers to protect revenue.

Fulfillment Manager at my LAB BOX

February 1, 2022 - October 31, 2022

Rescued and scaled a B2B healthcare dropship account by sourcing and onboarding a tier-1 Big Pharma supplier, eliminating high air-freight penalties and scaling order profitability to $50K–$100K per dropship order. Negotiated executive-level supplier agreements to secure complimentary international shipping and orchestrated emergency routing via South Korea to the US to meet strict 3-day lead times. Managed a dual multi-location 3PL strategy (North Carolina and Michigan), reconciled monthly multi-location 3PL invoices, and advised on warehouse risk mitigation and cost control. Supported omnichannel integration and kitting across Direct API, Amazon, Walmart, and EDI systems, and supervised a remote team across time zones to meet fulfillment SLAs.

Fulfillment Manager at my LAB BOX (Remote)

February 1, 2022 - October 31, 2022

Rescued a stagnant B2B healthcare dropship account by sourcing and onboarding a tier-1 Big Pharma supplier, eliminating high air-freight penalties from the legacy vendor and scaling order profitability to $50K–$100K per dropship order. Negotiated executive-level supplier shipping arrangements and orchestrated emergency production routing via South Korea to the US to guarantee strict 3-day order-to-delivery lead times while maintaining profit margins. Managed two distinct warehouse strategies using automated tech-driven 3PL in North Carolina for high-volume best-sellers and bulk projects, and a flexible 3PL in Michigan for low-quantity website and sample orders. Audited and reconciled monthly multi-location 3PL invoices and freight statements to eliminate billing errors; advised the COO on warehouse risk mitigation and cost control, pivoting from single to dual-location 3PL setup aligned to MOQ structures.

Sales Support Assistant Manager at Hyundai Elevator

February 1, 2019 - December 31, 2019

Provided sales administration and fulfillment support, validating order fulfillment and supporting large-scale operational projects. Streamlined cross-departmental communications and tracked installation timelines and milestones to ensure accurate operational data.

Sales Support Assistant Manager at Hyundai Elevator (In Office)

February 1, 2019 - December 31, 2019

Provided sales administration support and managed end-to-end sales administration, order fulfillment validation, and comprehensive project support for large-scale operations. Streamlined cross-departmental communications and tracked installation timelines and project milestones to ensure accurate operational reporting data.

Sales Administration Manager at OilTech Inc.

January 1, 2016 - February 28, 2019

Coordinated international purchasing, global procurement, and logistics for US-based industrial customers. Tracked production timelines and shipment progress with a focus on data accuracy and operational reporting.

Sales Administration Manager at OilTech Inc. (Remote)

January 1, 2016 - February 28, 2019

Coordinated international purchasing, global procurement, and logistics for US-based industrial customers. Tracked production timelines and shipment progress to ensure data accuracy and operational reporting.

Customer Service & Supply Chain Manager at Jet Technologies (Indonesia, Australia, New Zealand)

June 1, 2014 - September 30, 2015

Managed regional logistics and consolidated shipping across Indonesia, Australia, and New Zealand, including spearheading consolidated shipping strategies via Singapore port to maximize bulk-buy discounts and reduce freight costs. Led strategic procurement and vendor relations with Japanese and South Korean suppliers, securing favorable terms. Directed end-to-end office and warehouse operations including tax compliance (Faktur Pajak), billing management, and financial statement preparation; audited sales quotations and enforced accountability on client response times to protect profit margins. Mitigated complex client complaints by organizing international technical training and product demonstrations from Australian specialists, increasing repeat sales by 30%. Managed multi-country warehouse operations and handled regional APAC travel to inspect setups and audit operational efficiencies.