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I am an e-commerce virtual assistant with expertise in managing online brands. With a strong focus on detail and accuracy, I support various e-commerce operations, from Shopify management and product merchandising to customer service and email marketing. I thrive in fast-paced environments and enjoy finding solutions that enhance customer satisfaction. My experience spans across different platforms where I handle operations with efficiency and creativity.…I am an e-commerce virtual assistant with expertise in managing online brands. With a strong focus on detail and accuracy, I support various e-commerce operations, from Shopify management and product merchandising to customer service and email marketing. I thrive in fast-paced environments and enjoy finding solutions that enhance customer satisfaction. My experience spans across different platforms where I handle operations with efficiency and creativity.

Trixia A. Monisit

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I am an e-commerce virtual assistant with expertise in managing online brands. With a strong focus on detail and accuracy, I support various e-commerce operations, from Shopify management and product merchandising to customer service and email marketing. I thrive in fast-paced environments and enjoy finding solutions that enhance customer satisfaction. My experience spans across different platforms where I handle operations with efficiency and creativity.…I am an e-commerce virtual assistant with expertise in managing online brands. With a strong focus on detail and accuracy, I support various e-commerce operations, from Shopify management and product merchandising to customer service and email marketing. I thrive in fast-paced environments and enjoy finding solutions that enhance customer satisfaction. My experience spans across different platforms where I handle operations with efficiency and creativity.

Available to hire

I am an e-commerce virtual assistant with expertise in managing online brands. With a strong focus on detail and accuracy, I support various e-commerce operations, from Shopify management and product merchandising to customer service and email marketing. I thrive in fast-paced environments and enjoy finding solutions that enhance customer satisfaction. My experience spans across different platforms where I handle operations with efficiency and creativity.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Tagalog

Advanced

Work Experience

Marketing Assistant at Prince Stores

May 1, 2023 - February 1, 2024

Supported marketing strategy planning, conducted market surveys, and managed social media accounts, contributing to campaign execution and analytics reporting.

Customer Service Coordinator at Global Staffing Support

May 1, 2023 - February 29, 2024

As a Customer Service Coordinator at Global Staffing Support, I provided dedicated support to international eCommerce clients, including Le Olive and TW Steel (Netherlands). I managed customer inquiries through Zendesk, email, and social media, ensuring quick, empathetic, and effective resolutions. My role also involved processing and tracking orders, returns, and exchanges via Shopify, while maintaining accurate customer records. I specialized in handling escalated issues with professionalism and often recommended alternative products to boost customer satisfaction and retention.

E-commerce Virtual Assistant at Randiss & Co.

October 1, 2022 - Present

Ecommerce operations professional with experience supporting direct-to-consumer brands through Shopify store management, product catalog maintenance, website updates, email marketing support, and TikTok Shop operations. Skilled in maintaining accurate product data, optimizing storefront content, and supporting day-to-day ecommerce activities.