Available to hire
I am Roxana Iuliana Bălăceanu, a Master’s graduate from the University of Craiova (Faculty of Letters) specializing in Intercultural Communication Paradigms, with a strong background in Communication and Public Relations. I combine academic training with real-world experience across customer service, promotion, and online content creation.
I’m attentive to detail, empathetic in communication, adaptable, and focused on continuous improvement. I’ve worked as a lash extension technician, in a call center, and I’ve built an Instagram presence with 85,000+ followers, while also creating TikTok content and supporting translation and intercultural activities through volunteering and academic projects.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Romanian, Moldavian, Moldovan
Fluent
English
Advanced
Work Experience
Call Center Agent at DIGI
January 6, 2026 - June 6, 2026Handled incoming customer calls and provided information about DIGI services and products. Identified customer requests and complaints, resolved issues, and updated customer data in the system. Scheduled technical interventions when necessary and promoted relevant commercial offers. Met KPIs including response time and customer satisfaction, including experience managing difficult or dissatisfied customers while following internal procedures and quality standards. Collaborated with other departments to resolve customer requests.
Waiter at BLACK&WHITE
April 1, 2024 - December 8, 2024Took accurate customer orders and communicated them to the kitchen and bar. Served food and beverages promptly and professionally to ensure a pleasant customer experience. Handled payments and issued bills. Maintained cleanliness and organization in the service area and worked effectively with the team to support smooth restaurant operations.
Eyelash Extension Technician (Beauty Services) at BĂLĂCEANU ROXANA IULIANA PFA
May 27, 2023 - March 9, 2026Welcomed clients and managed scheduling/appointments while providing a professional and pleasant client experience. Ensured workplace hygiene and compliance with safety/occupational health and safety regulations. Prepared and disinfected tools and equipment, advised clients about products and services, and processed payments (cash register when applicable). Managed product inventory and identified replenishment needs, while collaborating effectively with team members.
Eyelash Extension Technician (PFA) at BĂLĂCEANU ROXANA IULIANA PFA
May 27, 2023 - March 9, 2026Welcomed and scheduled clients, ensuring a pleasant and professional experience. Maintained hygiene standards and disinfected tools and equipment. Managed appointments and working time, advised clients about products and services, processed payments and used the cash register when applicable. Managed product inventory and identified replenishment needs. Collaborated with team members when required and complied with hygiene, safety, and occupational health and safety regulations.
Education
Advanced Digital Skills Certificate at INCESA
September 16, 2022 - April 24, 2025Master's Degree – Intercultural Communication Paradigms at University of Craiova, Faculty of Letters
October 1, 2024 - August 15, 2026Bachelor's Degree – Communication and Public Relations at University of Craiova, Faculty of Letters
October 1, 2021 - July 1, 2024Baccalaureate Diploma – Economics (Economic Activities Technician); Accounting certificate (Level 4) at Dimitrie Filisanu Technological High School
September 11, 2017 - June 12, 2021Advanced Digital Skills Certificate at INCESA
September 16, 2022 - April 24, 2025Master's Degree - Intercultural Communication Paradigms at University of Craiova, Faculty of Letters
October 1, 2024 - August 15, 2026Bachelor's Degree - Communication and Public Relations at University of Craiova, Faculty of Letters
October 1, 2021 - July 1, 2024Baccalaureate Diploma (Economic Activities Technician) + Accounting certificate (Level 4) at Dimitrie Filisanu Technological High School
September 11, 2017 - June 12, 2021Accredited Course in Eyelash Extension Application at Stefania Stancu Lash Academy
March 5, 2025 - June 18, 2025Qualifications
Eyelash Extension Technician – Ministry of Labour
June 18, 2025 - August 15, 2026Accounting certificate – Dimitrie Filisanu Technological High School
July 1, 2021 - August 15, 2026Economic Activities Technician – Dimitrie Filisanu Technological High School
July 1, 2021 - August 15, 2026Accredited Course in Eyelash Extension Application – Stefania Stancu Lash Academy
March 5, 2025 - June 18, 2025Accounting Certificate
January 1, 2021 - August 15, 2026Economic Activities Technician
January 1, 2021 - August 15, 2026Eyelash Extension Technician
June 18, 2025 - August 15, 2026Advanced Digital Skills Certificate
April 24, 2025 - August 15, 2026Industry Experience
Education, Media & Entertainment, Telecommunications, Retail, Other, Professional Services, Consumer Goods
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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